ROI Support Specialist

Sharecare•Atlanta, GA

About The Position

The ROI Support Specialist provides support to Release of Information Specialists, Quality Control, Customer Service, and Billing & Collections to resolve issues involving the fulfillment of requests for patient medical records. The role helps ensure requests are processed accurately, promptly, and in compliance with applicable privacy and records-release requirements. The specialist supports data entry and quality control, communicates with internal departments to answer questions and resolve request issues, researches workflow and record problems, and escalates critical issues to management. The position also requires maintaining patient, employee, and volunteer privacy; complying with corporate integrity and security obligations; reporting unethical, fraudulent, or unlawful activity; and understanding how role-specific work and information governance practices support the organization’s goals and data integrity.

Requirements

At least 6 months of experience with Sharecare HDS in Quality Control, Credit & Collections, or Customer Service.
Ability to use electronic record workflow systems such as Record Management, Intranet, and Exceptions Management, as well as Word, Excel, and Outlook.
Attention to detail.
Ability to work in a fast-paced, production-oriented environment.
High level of reliability, productivity, and professionalism.
Good written and oral communication skills.
Ability to work independently and be productive with little supervision.
Ability to sit or stand for long periods.
Ability to lift and carry 25 pounds of materials.
Manual dexterity and strength to use a computer keyboard for extended periods, write notes, and handle paperwork and supplies.
Eyesight sufficient to read documents and accurately view information on a computer monitor.
Speaking and hearing ability sufficient to communicate effectively.
Eye/hand coordination, hearing, and visual acuity necessary for day-to-day tasks.

Nice To Haves

One year or more of experience with Sharecare HDS in Quality Control, Credit & Collections, or Customer Service is preferred.

Responsibilities

Assist Release of Information Specialists with issues related to fulfillment of medical records requests.
Ensure compliance requirements for releasing medical records are met, including HIPAA rules and applicable state and federal laws.
Perform data entry and quality control for fulfillment of medical records requests.
Communicate with Customer Service and other departments to answer questions and resolve issues involving requests and fulfillment.
Research and resolve workflow and record issues quickly to minimize turnaround delays.
Identify and escalate critical and important issues to management.
Maintain the privacy of patient, employee, and volunteer information, accessing it only as needed for business purposes.
Comply with regulations regarding corporate integrity and security obligations.
Report unethical, fraudulent, or unlawful behavior or activity.
Maintain current and yearly HIPAA certification.
Understand role-specific information governance requirements, policies, procedures, and processes, and how work affects the organization and its data.
Discuss questions and recommendations about processes and observed variations to support standardized work and services.
Participate in corporate compliance and role-specific education.