Rock Wall Front Desk Attendant

HealthFitness•Cambridge, MA

7d•Onsite

About The Position

HealthFitness, a Trustmark company, provides fitness solutions designed to connect people and build communities of health. HealthFitness offers employees health and financial benefits, competitive pay, personal and professional support, training and development, and flexible employment opportunities. Harvard Recreation, managed by HealthFitness, seeks a Rock Wall Front Desk Attendant for Harvard University's campus in Cambridge, Massachusetts. The attendant serves as the first point of contact for climbers and guests at Harvard's bouldering wall in the Quadrangle Recreational Athletic Facility, helping create a welcoming, safe, organized, and enjoyable experience. This part-time role is approximately five hours per week and pays $15.00 per hour. The final wage offer depends on factors such as location, qualifications, experience, and skill set.

Requirements

High school diploma or GED.
CPR/AED and First Aid certifications from the American Heart Association, American Red Cross, or American Safety & Health Institute, required within 30 days of the start date. Harvard Recreation may provide an opportunity to obtain certification.
Ability to navigate electronic onboarding and timecard systems.

Responsibilities

Greet, check in, and assist customers; provide information about programs, services, and memberships while supporting high customer service and participant satisfaction.
Provide medical emergency response when needed, including First Aid and CPR.
Ensure members swipe in through Fusion and have an active membership.
Provide wall participants with the appropriate gear for safe climbing.
Maintain and clean the rock wall space and equipment.
Enforce Harvard Recreation rules and policies, including rock wall rules and policies.
Perform other duties as needed or assigned.