Rock Wall Front Desk Attendant

HealthFitness•Cambridge, MA

5d•Onsite

About The Position

HealthFitness, a Trustmark company, provides fitness solutions designed to engage and connect people on-site and online. Harvard Recreation, managed by HealthFitness, is seeking a Rock Wall Front Desk Attendant for the Harvard University campus in Cambridge, Massachusetts. The position serves as the first point of contact for climbers and guests at Harvard’s bouldering wall in the Quadrangle Recreational Athletic Facility. The attendant provides customer service and helps maintain a safe, organized, and welcoming experience for participants. This is a part-time role of approximately five hours per week. Compensation is $15.00 per hour; the final wage offer may depend on location, qualifications, experience, skill set, and other relevant factors. HealthFitness describes its employee offering as including health and financial benefits, competitive pay, personal and professional support, training and development, and flexible employment opportunities.

Requirements

High school diploma or GED.
CPR/AED and First Aid certifications from the American Heart Association, American Red Cross, or American Safety & Health Institute are required within 30 days of the start date. Harvard Recreation may provide an opportunity to obtain certification if needed.
Ability to navigate electronic onboarding and timecard systems.

Responsibilities

Greet, check in, and assist customers.
Provide information about programs and services, explain membership, and support participant satisfaction.
Provide medical emergency response when needed, including First Aid and CPR.
Ensure members swipe in through Fusion and have an active membership.
Provide wall participants with the appropriate gear for safe climbing.
Maintain and clean the rock wall space and equipment.
Enforce Harvard Recreation rules and policies, including rock wall rules and policies.
Perform other duties as needed or assigned.