Robotics Field Engineer, Physical AI

Dexmate • Fremont, CA

9d • $70,000 - $110,000

About The Position

Dexmate is building a platform for physical AI that combines robots with a universal Physical AI operating system. The Robotics Field Engineer helps customers get the most from Dexmate robots and keeps the deployed fleet running reliably. This hands-on, customer-facing role owns technical issues from initial diagnosis through repair and customer follow-up, working directly at customer sites and with engineering teams. The engineer installs and commissions robots, troubleshoots unfamiliar failures, and uses field experience to improve hardware design, service procedures, and customer support.

Requirements

• At least 3 years of hands-on field service or technician experience with robotics, industrial automation, medical devices, heavy equipment, or similarly complex electromechanical systems.
• Ability to independently own field visits, diagnose unfamiliar failures, exercise sound technical judgment, and follow through with customers.
• Strong electrical and mechanical troubleshooting skills, including use of multimeters, oscilloscopes, wiring diagrams, and schematics.
• Practical experience diagnosing actuators, motors, gearboxes, and bearings, along with issues involving firmware, control software, and access controls.
• Willingness to travel frequently and adapt to different customer environments and schedules.
• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Robotics, or a related technical field, or equivalent hands-on field experience.
• Excellent communication skills and ability to represent Dexmate professionally, including during time-sensitive customer issues.
• Strong sense of ownership and comfort making progress when information or processes are incomplete.

Nice To Haves

• Experience with legged or humanoid robots, or other complex multi-actuator systems.
• Experience mentoring technicians or guiding others through troubleshooting.
• Relevant electrical, mechanical, or robotics certifications.
• Experience helping build support processes at an early-stage hardware company.
• Familiarity with fleet management and monitoring tools.

Responsibilities

• Install, commission, and validate robots at customer sites, ensuring deployments meet specifications before handoff.
• Respond to customer-reported hardware issues and independently diagnose and repair electrical systems, including wiring, power supplies, sensors, and controllers, as well as mechanical systems, including actuators, motors, gearboxes, and joints.
• Perform scheduled maintenance and inspections across a fleet of more than 200 deployed units, track wear patterns, and address issues before they cause downtime.
• Maintain repair logs, failure analyses, and maintenance records using tools such as Linear and Notion; develop field runbooks and troubleshooting guides as the fleet grows.
• Partner with hardware engineering to address recurring failure modes, improve repairability, and inform component standardization decisions.
• Communicate professionally with customers about technical issues, repair progress, and resolutions.
• Train customers on robot operation, maintenance, and troubleshooting.
• Follow field safety protocols and company standards, identify hazards, and drive corrective actions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level