Road Supervisor

Keolis America•Woodbridge, VA

1d•Hybrid

About The Position

Road Supervisors are responsible for providing direct oversight of vehicle operators on the street. This role involves observing driving skills and work habits of drivers in the field, ensuring operators are fit for duty, meet uniform and equipment standards, and possess proper licensing and certifications. The position also assists dispatch and maintenance staff with vehicle change-outs, aids operators with service or passenger problems, and conducts road observations according to client and local policy. The Road Supervisor monitors street operations for on-time performance and schedule adherence, provides feedback to safety and operations departments on service items affecting safety and performance, identifies potential safety hazards, and incorporates feedback into daily operations procedures. This role requires following company safety and operational rules and procedures, working under stress, and meeting strict timelines. Responsibilities include onboard evaluations, trail checks, drive cam monitoring, and mentoring/coaching drivers, as well as monitoring pull-outs and service areas, and conducting vehicle accident investigations. Other duties as required.

Requirements

High School diploma or equivalent
Must have and maintain a valid Commercial Driver’s License (CDL) Class B with passenger endorsement
Must pass a DMV driving record check and maintain clean driving record throughout employment
Must be able to exhibit excellent customer service to both internal and external customers
Must be willing to have flexibility with schedule and work in a 24/7 environment, to include weekends and holidays
Must be able to pass a pre-employment drug test, background check, federal finger printing and a DOT physical examination
Must be able to operate iPad, cellphone and personal computer
Must have intermediate MS Office and e-mail experience
Ability to read, write and speak English
Ability to communicate effectively and work with all departments
Ability to work independently and objectively
Ability to work under stress and meet strict timelines

Responsibilities

Provide direct oversight of vehicle operators on the street.
Observe driving skills and work habits of drivers in the field.
Ensure that all operators are fit for duty, meet uniform and equipment standards and are in possession of proper licensing and certifications.
Assist dispatch and maintenance staff with vehicle change outs that occur in the field.
Assist operators with service or passenger problems.
Conduct road observations according to client and local policy.
Monitor street operations for on-time performance and schedule adherence.
Provide feedback to safety and operations departments on service items that affect safety and performance.
Identify potential safety hazards and provide feedback to be incorporated into daily operations procedures.
Follow company safety and operational rules and procedures.
Responsible for onboard evaluations, trail checks, drive cam and mentoring/coaching drivers.
Monitor pull-outs and service areas.
Vehicle accident investigation.
Other duties as required.