Road Service & Fleet Maintenance Manager
About The Position
The Manager of Road Service and Maintenance provides leadership and oversight of the Emergency Road Service (ERS) department and related fleet maintenance functions. The role ensures responsive, cost-effective breakdown support, maintains a reliable network of third-party service providers, and develops consistent maintenance programs that support equipment reliability and operational efficiency. The position works closely with drivers, operations, vendors, and internal leadership to improve service delivery, control maintenance costs, and ensure equipment is maintained to company standards.
Requirements
- Minimum of 3 years of experience in tractor/trailer maintenance, road service, or fleet operations.
- Demonstrated experience developing and managing vendor relationships.
- Proficiency with Microsoft Office applications and Windows-based systems.
Nice To Haves
- At least 2 years of supervisory or management experience.
- Associate degree in a related field.
Responsibilities
- Provide leadership and oversight of the ERS department, ensuring 24/7 coverage and effective coordination of breakdowns, accidents, and equipment-related incidents.
- Oversee emergency road service activities to ensure timely repairs, accurate payment processing, and efficient equipment dispatch.
- Establish and monitor departmental performance metrics and key performance indicators (KPIs), identify opportunities for improvement, and implement action plans.
- Develop, implement, and maintain consistent over-the-road (OTR) maintenance programs to improve equipment reliability, service quality, and cost control.
- Manage and strengthen relationships with third-party maintenance providers, equipment suppliers, and other strategic vendors.
- Negotiate vendor agreements and service arrangements to expand the maintenance network while maintaining competitive pricing and service standards.
- Monitor vendor performance and ensure compliance with company programs, repair standards, warranty requirements, and established procedures.
- Identify opportunities to streamline ERS and OTR maintenance processes through technology, improved workflows, and operational efficiencies.
- Collaborate with drivers, Owner/Operators, and internal departments to address maintenance needs and ensure responsive support.
- Support equipment specification decisions and provide oversight of Qualcomm support related to electronic Driver Vehicle Inspection Reports (eDVIR).
- Partner with Safety and Claims to support efficient accident and incident management.
- Collaborate with Asset Management and Finance on equipment-related decisions, maintenance expenditures, and cost management initiatives.
- Communicate departmental performance, operational needs, and improvement opportunities to leadership.
- Participate in maintenance and operations meetings and provide updates on department activities and performance.
- Perform other related duties as assigned.
Benefits
- Competitive pay
- Medical, Dental, and Vision Insurance
- 401(k) with Company Match
- Paid Vacation and Sick Time
- Company-Paid Holidays
- Life Insurance
- Short-Term and Long-Term Disability Coverage
- Health Savings Account (HSA) and Flexible Spending Account (FSA) Options
- Dependent Care Reimbursement Account
- Employee & Immediate Family Assistance Program (EAP)
- Internal Growth and Career Advancement Opportunities
- Collaborative and Team-Oriented Work Environment
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
