RNC Service Supervisor

Del-Air Heating & Air Con•Davenport, FL

About The Position

The RNC Service Supervisor is the field leader for startup and warranty technicians at DEL-AIR Heating, Air Conditioning, Plumbing, & Electrical, serving Greater Central Florida. Reporting directly to the Startup / Warranty Manager, the supervisor is the primary coach, accountability driver, and technical resource for the technician team. The role ensures technicians arrive prepared, complete work correctly, document it fully, and represent Del-Air professionally on every job. The supervisor is the first line of accountability for field execution, addressing incomplete or incorrect work, poor Service Titan documentation, repeat callbacks, safety or quality concerns, and field issues that might otherwise go unreported or unresolved. The role combines field oversight, technical troubleshooting, quality control, technician coaching and development, scheduling support, vehicle oversight, and enforcement of company standards. The position also supports warranty cost control by reducing repeat truck rolls and avoidable labor, communicates field status to the Startup / Warranty Manager, and helps ensure accurate information is available for builder and customer communication. Applicants must submit a resume or detailed job history. The company is an Equal Opportunity Employer, a Drug-Free Workplace, and a Military Friendly Employer.

Requirements

Five or more years of residential HVAC service field experience.
Two or more years of supervisory, lead technician, or team leadership experience, or an equivalent combination of education and experience.
Strong technical knowledge of residential HVAC systems, including the ability to read, interpret, and train on manuals, schematics, wiring diagrams, and control circuits.
EPA Certification.
Knowledge of local codes.
Strong coaching, communication, and accountability skills.
Working knowledge of Microsoft Office and Service Titan or similar business systems.
Valid driver’s license and ability to meet company auto guidelines to operate a company-owned vehicle.
Eligible to legally work in the United States.
Must successfully complete a background check and drug screen.

Nice To Haves

Ability to speak Spanish.

Responsibilities

Oversee technician work quality, job completion, and documentation throughout the day.
Ride with technicians, visit job sites, and regularly inspect completed work.
Ensure each job is closed out in Service Titan with accurate notes, photos, findings, parts used, next steps, responsibility, and job-classification facts before the technician leaves the site.
Address incomplete, incorrect, or undocumented work on the same day it is identified.
Own builder- and customer-facing communication and issue resolution to a high standard.
Provide field status updates to the Startup / Warranty Manager.
Provide technical direction to technicians handling difficult jobs or needing assistance.
Reduce repeat truck rolls, incomplete jobs, unnecessary return visits, and avoidable labor caused by poor diagnosis or incomplete work.
Troubleshoot, diagnose, and repair residential HVAC systems alongside or in support of technicians when needed.
Identify diagnostic and repair errors before technicians leave jobs and reduce repeat callbacks.
Identify recurring installation, equipment, or workmanship issues and report patterns to the Startup / Warranty Manager.
Ensure work meets local codes, manufacturer requirements, and Del-Air quality standards.
Coach technicians daily on quality, professionalism, documentation, and customer interaction.
Provide on-the-job training and clear, consistent feedback to technicians.
Support the Startup / Warranty Manager with technician performance documentation, corrective action, and recruitment input.
Help onboard new technicians and ensure they are field-ready before working independently.
Work with Dispatch daily to schedule technicians according to skill level, location, and job type.
Flag capacity issues, scheduling conflicts, and workload imbalances to the Startup / Warranty Manager early.
Ensure technicians have the tools, parts information, and job details needed before leaving for jobs.
Reduce technician downtime caused by unclear job assignments, missing information, or avoidable revisits.
Oversee assigned service vehicles and ensure technicians maintain and operate them according to company policy.
Maintain a safe work environment and enforce field safety standards.
Ensure technicians follow Del-Air policies, procedures, and customer-service expectations.
Maintain a safe workplace, with safety as the highest priority, and ensure regular and reliable attendance and compliance with company policies and procedures.
Contribute to special projects and perform other duties as assigned to meet organizational needs.