RN Transfer Call Center

University of Arkansas • Little Rock, AR

12h

About The Position

The Registered Nurse (RN) performs telephonic patient triage using decision-making software, assists with patient consultations and transports, and uses videoconferencing equipment for telemedicine operations. The RN practices within the limits of the Arkansas Nurse Practice Act and follows institutional policies, procedures, and standards. The role supports quality patient care and effective service for referral providers through clinical coordination, communication, and call center operations.

Requirements

• Associate degree, nursing diploma, bachelor’s degree in nursing, or master’s degree in nursing.
• Valid RN license.
• Three or more years of RN or case management experience.
• Current BLS and ACLS certifications.
• Excellent communication skills.
• Basic computer skills.
• Strong work ethic and accountability.

Nice To Haves

• Bachelor’s or master’s degree in nursing.
• Five years of registered nursing experience.
• Experience in critical care, emergency department, phone triage, hospital transfer, case coordination, labor and delivery, or high-risk antepartum services.
• Telephone etiquette experience.

Responsibilities

• Provide telephone or interactive-conference patient triage for specific patient populations, conduct follow-up calls and emails, and document interactions in the EMR.
• Review clinical information from callers requesting inbound patient transports, connect callers with the appropriate UAMS physician, document clinical interactions during reports, and provide administrative support for patient acceptance.
• Coordinate follow-up communications for preregistration, ADON and facility notifications, and access team coordination; arrange nurse-to-nurse reports at the time of transport.
• Assist with managing images in the Trauma Image Repository as needed.
• Promote positive interaction and facilitate communication among the consultation center, UAMS, and statewide physicians and their offices.
• Provide requested reports, analyze critical patient-care factors, and identify ways to improve the consultation center’s quality and efficiency.
• Apply relevant technical knowledge, skills, and experience to assigned tasks; assist the manager with measurable goals and objectives; and complete work through effective organization, prioritization, delegation, and time management.
• Model professionalism, mentor staff, facilitate improvements through communication and collaboration, participate in recruitment and retention, and support team members.
• Orient new employees, document their orientation, coordinate with personnel, and follow UAMS policy.
• Communicate fairly, consistently, objectively, and professionally with coworkers; identify and report procedures that are not cost-effective to the Call Center Assistant Director and Director.
• Assist the Director with cost-conscious use of staff, space, and supplies within budgetary constraints.
• Multitask and resolve complex or occasional emergent situations to support call center operations and quality patient care; use sound, inclusive reasoning and judgment based on available information.
• Perform other miscellaneous duties as assigned.

Benefits

• Medical, dental, and vision plans for qualifying staff and family.
• Holiday, vacation, and sick leave.
• Education discount for staff and dependents (undergraduate only).
• Retirement contribution match of up to 10%.
• Basic life insurance up to $50,000.
• Career training and educational opportunities.
• Merchant discounts.
• Concierge prescription delivery on the main campus when using the UAMS pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree