RN Transfer Call Center

University of Arkansas • Little Rock, AR

19h

About The Position

The Registered Nurse (RN) performs telephonic patient triage using decision-making software, assists with patient consultations and transports, and uses videoconferencing equipment for telemedicine operations. The RN practices within the limits of the Nurse Practice Act of the State of Arkansas and follows institutional policies, procedures, and standards.

The position supports the quality and operation of the consultation center by providing triage and clinical review, coordinating patient transfers and communications, contributing to reporting and service improvement, and supporting staff and department operations. The RN may perform other miscellaneous duties as assigned.

Requirements

• Associate's degree, nursing diploma, bachelor's degree in nursing, or master's degree in nursing.
• Valid RN license.
• Three or more years of RN or case management experience.
• Current BLS and ACLS certifications.
• Excellent communication skills.
• Basic computer skills.
• Strong work ethic and accountability.

Nice To Haves

• Bachelor's or master's degree in nursing.
• Five years of registered nursing experience.
• Experience in critical care, emergency department, phone triage, hospital transfer, case coordination, labor and delivery, or high-risk antepartum services.
• Telephone etiquette.

Responsibilities

• Provide telephone or interactive-conference patient triage to specific patient populations, including follow-up calls, emails, and EMR documentation.
• Provide clinical review for callers requesting inbound patient transports, connect callers to the appropriate UAMS physician, record clinical interactions during reports, and provide administrative backup for patient acceptance.
• Coordinate follow-up calls and emails for preregistration, ADON and facility notifications, access team coordination, and nurse-to-nurse reports at the time of transport.
• Assist with management of images in the Trauma Image Repository as needed.
• Promote positive interaction and facilitate communication among the consultation center, UAMS, and physicians statewide and their offices.
• Provide requested reports to appropriate personnel and analyze and identify critical patient-care factors to improve the quality and efficiency of the consultation center.
• Apply relevant technical knowledge, skills, and experience to assigned tasks; assist the manager in planning measurable goals and objectives.
• Complete responsibilities on time using effective organization, prioritization, delegation, and time management.
• Serve as a professional role model and mentor; facilitate call-center improvements through communication, collaboration, and interdisciplinary problem solving.
• Participate in staff recruitment and retention and support team members in performing their duties.
• Orient new employees, document their orientation, and coordinate with personnel in accordance with UAMS policy.
• Communicate with coworkers fairly, consistently, objectively, and professionally.
• Identify and report procedures that are not cost-effective to the Call Center Assistant Director and Director.
• Assist the Director with cost-conscious resource use, including staff, space, and supplies within budgetary constraints.
• Use critical thinking and sound judgment to multitask and resolve complex or occasional emergent situations, supporting call-center operations and quality patient care.

Benefits

• Medical, dental, and vision plans for qualifying staff and family.
• Holiday, vacation, and sick leave.
• Education discounts for staff and dependents (undergraduate only).
• Retirement contribution match of up to 10%.
• Basic life insurance up to $50,000.
• Career training and educational opportunities.
• Merchant discounts.
• Concierge prescription delivery on the main campus when using the UAMS pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree