RN Territory Clinical Manager, Home Health Full Time

AccentCare, Inc.•Culver City, CA

About The Position

The RN Territory Clinical Manager supervises day-to-day clinical and office operations and is available to staff and patients during operating hours. The role ensures services comply with professional standards, agency policies and procedures, and state and federal regulations. The manager provides backup support for PCM and CSS positions as needed and leads in the Territory Administrator’s absence. The manager coordinates referrals and patient care using an interdisciplinary team approach; ensures individualized plans of care are developed, implemented, and updated; and evaluates the quality of clinical care and ongoing patient needs. The role collaborates with clinicians and physicians on patient transfers and discharges, reviews discharge assessment data, edits and locks Discharge OASIS, and manages discipline-only discharges. It also involves daily KPI and workflow management, escalation and complaint calls, and guidance to clinicians on Emergency Care Protocols. The manager ensures clinicians, including contract staff, have appropriate training, competency, and supervision; makes patient and personnel assignments based on demonstrated competence; and coaches and mentors field clinicians. As the QAPI owner, the manager participates in quality and performance improvement, investigates incidents and trends, and implements corrective action plans. Additional duties include accreditation and survey readiness, QA and corrective-action-plan audits, HHCAHPS distribution management in SHP, and emergency preparedness planning, activation, monitoring, and reporting.

Responsibilities

Supervise day-to-day clinical and office operations and remain available to staff and patients during operating hours.
Ensure services comply with professional standards, agency policies and procedures, and state and federal regulatory requirements.
Provide backup support for PCM and CSS positions as needed and lead in the Territory Administrator’s absence.
Coordinate referrals and patient care with an interdisciplinary team.
Ensure individualized plans of care are developed, implemented, and updated.
Evaluate clinical care quality and ensure patient needs are continually assessed.
Collaborate with clinicians and physicians regarding patient transfers and discharges.
Review discharge assessment data, edit and lock Discharge OASIS, and manage discipline-only discharges.
Manage KPIs, workflow, and escalation or complaint calls daily.
Guide professional clinicians in implementing Emergency Care Protocols.
Ensure clinicians, including contract staff, have required training, competency, and supervision.
Make patient and personnel assignments based on staff members’ demonstrated competence.
Coach and mentor field clinicians.
Own QAPI and participate in quality assurance and performance improvement activities.
Review and investigate incidents, analyze trends, and implement corrective action plans as needed.
Maintain accreditation and survey readiness and conduct QA and detailed corrective-action-plan audits.
Manage HHCAHPS distribution in SHP.
Plan for emergency preparedness, including activation of the EPP, post-activation reporting, and ongoing event monitoring and reporting.