RN Team Lead

Mercyhealth•Loves Park, IL

81d•Onsite

About The Position

The RN Team Lead is responsible for strong problem-solving abilities in complex situations and working within budget and productivity targets to meet organizational objectives. This role participates in and supports plans for staff selection, evaluation, orientation, continued education, development, competency evaluation, and scheduling based on patient acuity. The Team Lead supports and partners with the Manager and Clinical Leader to ensure staff knowledge, skills, and behaviors align with unit goals. They are patient-focused with a strong commitment to delivering the highest levels of quality, safety, and customer service, and are accountable for achieving patient satisfaction targets (PressGaney and HCAHPS) through action plans. The role supports process improvement in operations, quality, and organizational change, and possesses knowledge of accreditation and certification requirements. Effective and persuasive communication, compassion, creativity, and consistent visibility are key. The RN Team Lead participates in hospital and department committees, demonstrates ability in developing and mentoring staff, and leads by example with highly professional behavior and personal accountability. They exhibit a passion for nursing, serve as a role model and coach for Critical Moments of Service Standards and service recovery, and participate in performance improvement activities, potentially including shared governance. Critical thinking regarding patient safety and experience, and appropriate escalation, are essential. The role supports the professional nurse continuum and nursing clinical ladder for RNs.

Requirements

Graduate of an accredited nursing program.
BSN or upon hire BSN completion agreement for enrollment in an accredited BSN Completion Program
May require specific years of applicable experience to qualify per department guidelines.
If hired prior to 1-1-14 in Winnebago County and prior to 9-1-14 in Rock, Walworth and McHenry Counties an ADN only is required.
Licensed as an RN in the State of practice
Approved CPR or BLS certification required within 90 days
Intermediate computer knowledge is required.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.

Nice To Haves

Other certifications per unit requirements: ACLS, PALS, NALS

Responsibilities

Participates and supports the plans in place for selection of staff, evaluation of staff, orientation of new staff, continued education and development of staff, competency evaluation of staff, appropriate scheduling of staff based on patient acuity.
Supports and partners with the Manager and Clinical Leader and ensures the knowledge, skills, and behaviors of staff are consistent and in alignment with the goals of the unit.
Is accountable for achievement of patient satisfaction, PressGaney and HCAHPS, action plans to achieve targets for their areas of responsibility.
Supports process improvement in operations, quality, and organizational change identified for their areas.
Able to communicate effectively and persuasively with individuals and groups through compassion, creativity, and consistent visibility.
Participates in hospital and department committees.
Demonstrated ability in developing and mentoring staff and colleagues.
Leads by example, consistently demonstrating highly professional behavior.
Demonstrates personal and professional accountability and holds others to the same.
Serves as a role model and coach for Critical Moments of Service Standards and service recovery.
Participates in department or unit performance improvement activities, may include shared governance.
Utilizes critical thinking in regards to patient safety and patient experience and appropriately escalates to the appropriate chain of command.
Supports the professional nurse continuum and nursing clinical ladder for RNs.