RN Team Coordinator

Group Health Cooperative of South Central Wisconsin•Madison, WI

124d

About The Position

The RN Team Coordinator serves as a lead clinical resource in an ambulatory or specialty clinic, providing patient-centered nursing care and leadership to Patient Care Services staff. The coordinator oversees day-to-day patient care team operations, collaborates with other team coordinators and Clinic Managers, and supports nursing staff with clinic operations. Clinical duties may include telephone triage, patient education, direct patient care, anticipatory guidance, care coordination, and evaluation of nursing staff performance. The position works under the guidance and supervision of the Clinic Manager. Providers may delegate activities to the RN within the RN’s licensing and scope of practice in Wisconsin. The role is regularly exposed to blood-borne pathogens, diseases, and cleaning and sterilization solutions. The incumbent must be able to travel to various work sites and provide personal transportation. The position requires physical activity including climbing, stooping, kneeling, crouching, bending, reaching, lifting, pulling, pushing, carrying, and prolonged standing and sitting.

Requirements

Current Registered Nurse licensure in the State of Wisconsin.
One to three years of professional nursing experience.
Possession of, or eligibility for, a valid Healthcare Provider CPR/AED certificate; certification must be obtained within four months of employment.
Ability to travel to various work sites and provide personal transportation; a valid Wisconsin driver license is required when operating a motor vehicle.
Knowledge of scientific nursing principles, methods, and techniques in an ambulatory setting, and maintenance of current nursing knowledge, trends, techniques, and certifications.
Participation in pertinent continuing education courses.
Excellent leadership, problem-solving, analytical, assessment, communication, listening, organizational, and interpersonal skills.
Ability to guide, coach, supervise, and develop staff professionalism, skills, and teamwork.
Ability to perform varied clinical skills and assist with clinic procedures.
Ability to recognize symptoms and problems, assess patients, prioritize changing patient conditions, and respond resourcefully in emergencies.
Ability to educate patients and families about disease, care, treatments, and follow-up.
Knowledge of interviewing practices and techniques for gathering information.
Ability to maintain quality, safety, and infection-control standards and work sensitively with a diverse patient population.
Ability to learn and use computer applications, including MS Office, electronic medical records, and scheduling applications; minimum typing speed of 30 WPM with minimal errors.
Knowledge of medical records and appropriate documentation; basic understanding of, or ability to learn, medical reimbursement and insurance practices.
Ability to maintain good working relationships, patient confidentiality, and knowledge of HIPAA requirements.
Ability to remain professional, calm, and resourceful, and to work as a team member.
Ability to climb, stoop, kneel, crouch, bend, reach, lift, pull, push, and carry up to 10 pounds regularly and up to 50 pounds occasionally; ability to stand and sit for prolonged periods and continuously stand and transport with occasional sitting.

Nice To Haves

Bachelor’s degree in Nursing from an accredited college or university.
Experience in an ambulatory or clinic setting.
Specialty-area knowledge and skills appropriate to patient care, if assigned to a specialty area.
At least one year of RN experience at Group Health Cooperative.
Prior leadership or supervisory experience.
Experience with Epic Care EMR.

Responsibilities

Provide excellent ambulatory nursing care using a patient-centered approach.
Provide supervision and leadership to Patient Care Services staff.
Manage day-to-day operations of a patient care team and collaborate with other team coordinators and Clinic Managers.
Serve as a resource for nursing staff regarding clinic operations.
Provide telephone triage, patient education, direct patient care, anticipatory guidance, and care coordination.
Evaluate nursing staff performance and provide guidance, proactive coaching, and timely discipline.
Perform clinical skills such as IV therapy, injections, allergy shots, and wound care, and assist with clinic procedures as needed.
Educate patients and families about diseases, care, treatments, and follow-up.
Maintain quality, safety, infection control, documentation, and patient confidentiality standards.
Travel to various work sites as required.
Follow organizational and departmental policies and represent the organization positively.