RN - Team Captain/Triage Nurse - East Locations

Health & Hospital Corporation of Marion County•Indianapolis, IN

20d•Onsite

About The Position

The Team Captain RN and Triage Nurse RN roles involve a collaborative approach to patient healthcare. The Team Captain RN is responsible for the overall care of patients assigned to their team's providers, including risk assessment, care coordination for high-risk patients, tracking quality metrics, patient education, and serving as a primary point of contact. This role supervises and directs the activities of team nurses and support staff. The Triage Nurse RN assesses patient needs and urgency over the phone or face-to-face, provides patient education, and crisis intervention. The goal is to direct patients to the appropriate level of care or service safely and timely, offering self-care advice. These roles are located at the new Eskenazi Health Center on E38th Street, the Eskenazi Health Thomas & Arlene Grande Campus.

Requirements

Registered Nurse required; with current license to practice in the State of Indiana
Four years progressive professional experience as a nurse required
One-year previous leadership experience strongly preferred.
Must complete Eskenazi Institute for Leadership training within 18 months of assignment.

Nice To Haves

BSN preferred.

Responsibilities

Risk assessment and coordination of care for high-risk patients.
Tracking quality metrics.
Delivering elements of patient education.
Serving as the principal point of contact for patients and other care providers outside of face-to-face appointments.
Supervising and directing the activities of team nurses and support staff.
Assessing the patient, providing patient education, and crisis intervention.
Directing the caller to the appropriate level of care or service in a safe and timely manner.
Providing self-care advice and direction.
Innovates, takes risks and experiments to improve outcomes.
Manages timelines/deadlines of team projects and site projects as assigned.
Signs off on staff competencies.
Participates in interview process and evaluations for clinical positions.
Remains calm in a conflict situation.
Works to seek a solution that is good for both parties to the conflict.
Promotes practice growth through attracting and retaining new patients.
Ensures requests for medication refills, test results, and other patient concerns are completed in a timely manner.
Works patient panels to meet quality metrics by outreaching to patients who need disease- or age-specific screening and testing.
Works with team providers and team members to provide patient education regarding diagnoses, medications, and wellness and self-management skills.
Demonstrates a self-directed work effort aligned with team goals.
Works collaboratively in the care and care management of patients and their families.
Demonstrates clinical nursing competence, understanding of job expectations and compliance with organizational policies and procedures.
Accountable for the safety and care of the patients/families within the team's panel.
Uses critical thinking skills in the care of the patients/families and to resolve issues within the team.