RN Supervisor - Engagement Center Remote

American Addiction Centers • Milwaukee, WI

1d • $44 - $66 • Remote

About The Position

The RN Supervisor - Engagement Center Remote role is a full-time position within the 12701 Enterprise Corporate - Patient Access & Care Department. This role focuses on supervising a multi-disciplinary team, ensuring quality and patient safety, and collaborating with various internal and external partners. The position involves strategic planning, workflow optimization, and human resource responsibilities for team members. The incumbent must adhere to the organization's Code of Ethical Conduct and ensure compliance with applicable policies, regulations, and laws.

Requirements

• Registered Nurse License
• Bachelor’s degree in Nursing or equivalent experience
• Typically requires 5 years experience in nursing
• Excellent interpersonal, problem-solving and critical decision-making skills.
• Advanced computer skills to include Microsoft Office Suite and database applications.
• Demonstrated ability to work with a variety of individuals, skill sets and roles.
• Excellent written and verbal communication skills. Ability to tailor messaging for a variety of audiences.
• Demonstrated ability to prioritize multiple responsibilities and tasks with a high-level of autonomy.
• Experience with project management, sustainment planning, and operational budgeting.
• Results and detail-oriented approach. Strong analytical skills are necessary.

Nice To Haves

• Functional experience with electronic medical record and telephony systems preferred.

Responsibilities

• Supervises daily activities of a multi-disciplinary team including RNs, LPNs, Medical Assistants and unlicensed team members to ensure quality, productivity, service, and patients safety expectations are met.
• Monitors clinical interaction volumes and acuity to adjust resources as necessary in real-time.
• Collaborates with clinical quality and education peers to develop and implement audit criteria, resources, and training necessary to support team member success in delivering high quality service and safe patient care.
• Provide 1:1 and group coaching as necessary based on individual team member performance and outcome trends.
• Coordinate, communicate and implement processes and/or activities necessary for compliance with organizational policies, licensure, and state/federal regulatory requirements.
• Collaborate with clinical education to develop and implement continuing education required for licensure.
• Functions as a liaison with various internal/external business partners to identify opportunities for optimization, service gap closure, increased consumer experience and increased patient safety.
• Resolves patients, customer, and business partner concerns in collaboration with manager when appropriate.
• Actively participates in strategic planning and implementation to support departmental and organizational goals.
• Develops and implements change management, communication, and sustainment plans in collaboration with manager.
• Collaborates with team members, leadership, and business partners to continually assess and optimize workflows as well as develop and implement new workflows and/or lines of service.
• Performs human resource responsibilities for team members including coaching, performance reviews, hiring, compensation changes, promotions, career ladder progression, professional development, performance improvement planning and separations.
• Responsible for team member engagement activities and outcomes.
• Responsible for understanding and adhering to the organization’s Code of Ethical conduct and for ensuring personal actions and the actions of team members supervised comply with the policies, regulations, and laws applicable to the organization’s business.

Benefits

• Comprehensive suite of Total Rewards
• Benefits and well-being programs
• Competitive compensation
• Generous retirement offerings
• Programs that invest in your career development
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level