Remote Customer Engagement Representative

Globe Life AIL - Lisa Russel•Pensacola, FL

3d•Remote

About The Position

AO is seeking motivated, service-oriented individuals to join our team as Remote Client Support Representatives. This opportunity is ideal for professionals who enjoy building relationships, delivering exceptional customer service, and making a meaningful difference in the lives of working families. Whether you're beginning a new career or bringing experience in customer service, healthcare, retail, hospitality, education, or administrative support, we provide the comprehensive training, mentorship, and support needed to help you succeed. No prior insurance experience is required. For more than 70 years, AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families. As part of the Globe Life family of companies, we are committed to helping families protect their financial future while creating rewarding career opportunities for professionals across the United States.

Requirements

Must be at least 18 years of age
Must be legally authorized to work in the United States
Must be physically located within the United States
Computer or laptop
Reliable high-speed internet connection
Webcam and microphone capability
Quiet, professional workspace
Excellent communication and interpersonal skills
Strong customer service and relationship-building abilities
Positive attitude and willingness to learn
Active listening and problem-solving skills
Self-motivation and accountability
Ability to work independently in a remote environment
Professionalism and integrity
Strong organizational and time-management skills

Nice To Haves

Customer Service
Client Support
Call Center
Administrative Support
Healthcare
Retail
Hospitality
Education
Sales

Responsibilities

Connect with clients who have requested information regarding their benefits and provide knowledgeable, professional support throughout their experience.
Meet with clients virtually through Zoom and phone appointments
Answer questions regarding available benefits and coverage options
Explain products, services, and policy information clearly and professionally
Assist clients with applications, enrollment, and policy updates
Provide ongoing customer support and follow-up communication
Maintain accurate client records and documentation
Build strong, long-term client relationships through exceptional service
Participate in ongoing virtual training and mentorship
Attend leadership development workshops
Strengthen communication, customer service, and leadership skills
Learn industry products, systems, and best practices
Collaborate with a supportive remote team focused on continuous improvement