Customer Engagement Representative
About The Position
SKF is an industry-leading manufacturer that has been a cornerstone in industrial life. Wherever there are machines or products in motion, SKF bearings are there to reduce friction. SKF drives the industries that support our way of life, powers the machines that put food on the table, and even helps explore the cosmos. Sustainability is at the heart of everything we do. SKF is on pace to decarbonize all its production facilities by 2030. We’re guided by our SKF values. Collaboration is critical to the success of our colleagues, partners, and customers. Curiosity and Courage provide a foundation for innovation and advancement. And we do this work out of Care for our people, customers, communities, and the planet. We’re a company committed to a culture of belonging, where all our people are encouraged to be themselves and grow their careers in an equitable environment. At SKF, we believe in building a smarter, more connected world through innovative engineering and strong customer partnerships. Within our global Maintenance Products and Power Transmission (MPT) business, we are a dynamic and entrepreneurial team delivering high-quality solutions and services to customers worldwide. To our team, we are looking for a driven and service-minded Business Support Representative. In this role, you will play a key role in ensuring smooth operations, efficient order handling, and excellent customer experience across the Americas region, working closely with sales units, customers, and internal stakeholders. If you are passionate about service, accuracy, and continuous improvement, this is an opportunity to make an impact in a global organization. In this role, you will be the first point of contact for customer and sales, ensuring responsive and professional experience by managing and processing customer inquiries, quotations, and orders through systems and email with high accuracy and efficiency. Furthermore, you will: Handle invoicing, order processing, and credit management in ERP systems (e.g. SAP, DOH/AS400), and maintain high-quality data in systems and tools. Provide timely and accurate information on lead times, order status, availability, and logistics, and coordinate deliveries and support complex logistics scenarios across the region. Identify opportunities for improvement and actively contribute to enhancing processes, tools and ways of working, and collaborate across sales, supply chain, and other functions to deliver a seamless end-to-end process.
Requirements
- Experience of customer service, business support, or order management, with experience working with ERP systems (SAP and/or AS400/DOH preferred) and strong Excel and data management skills.
- Experience working in an international or cross-functional environment, with ability to influence outcomes and effectively collaborate across diverse internal teams.
- Strong communication and organizational skills, with a customer service-oriented mindset with problem-solving abilities.
- Solid interpersonal skills, including empathy, adaptability and resilience, enabling you to connect well with customers and anticipate their needs.
- Business-level proficiency in English is required.
Nice To Haves
- Spanish language skills is considered a plus.
Responsibilities
- Handle invoicing, order processing, and credit management in ERP systems (e.g. SAP, DOH/AS400), and maintain high-quality data in systems and tools.
- Provide timely and accurate information on lead times, order status, availability, and logistics, and coordinate deliveries and support complex logistics scenarios across the region.
- Identify opportunities for improvement and actively contribute to enhancing processes, tools and ways of working, and collaborate across sales, supply chain, and other functions to deliver a seamless end-to-end process.
Benefits
- Generous PTO policy
- 13 paid holidays
- Flexible work options
- Comprehensive healthcare options
- Company paid life insurance
- Short-term disability (STD)
- Long-term disability (LTD)
- Critical illness coverage
- Tuition reimbursement
- Employee discount programs
- Short Term Variable Salary (STVS) or Sales Incentive based on company performance
- 401K program with 10% employer contribution (100% match up to 5% of elected contribution, 100% vested) plus an additional 5% company contribution.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
