Representative, Credit and Customer Engagement

Fairstone Bank•Montreal, QC

8d•Hybrid

About The Position

Our team in MONTREAL is seeking our next FULL-TIME CREDIT AND CUSTOMER REPRESENTATIVE. Whether you’re seeking first-time employment or are making a career change, Fairstone has the internal support to help our team members grow and succeed. At Fairstone we don’t hire experience only, we hire attitude! If you are willing to learn, we are willing to invest in your future!

Requirements

Good written and oral communication skills in French and English.
Ability to multi-task and learn quickly in a fast-paced environment while being flexible and adaptable
Strong analytical and problem-solving skills
Enjoy demonstrating initiative,
Maintain a positive supportive attitude and help to maintain a gratifying work atmosphere with strong sense of ethics!

Nice To Haves

Compassionate, personable, with strong customer skills.
Love to improve customer experience, policies, and procedures.

Responsibilities

Respond to service inquiries from consumers and retailers to resolve simple to moderately complex issues.
Serve as the first contact for customers seeking support on personal devices like inbound chat, email, phone, and tablets supporting Fairstone products.
Review and evaluate credit applications within our custom lending criteria
Evaluate customer credit bureaus, and maintain a prompt turnaround on credit decisions
Explain financing terms, make proper adjustments to accounts as needed
Listen and enquire customer needs to promote various products through cross-selling/value-add opportunities.
Escalates non-resolved issues in accordance with escalation procedures
Maintain a very good understanding of all our Policy and Procedure
Highly encourage to identify and suggest possible improvements in our process.

Benefits

Hybrid work model
Professional development with our eLearning online courses
Paid training
Excellent coaching to develop your leadership skills and business skills.
Employee discounts; Phone plans, gym membership and car and home insurance, and many retail discounts with Perkopolis.
Education Support up to $3000
3 weeks’ vacation and an additional 6 days to use at your convenience (wellness days)
Pension program up to 8%: automatic 3% company contribution, and up to 4% more to match your contribution.
Comprehensive benefit package; medical and dental benefits, adjustable to your needs (with access to virtual healthcare)
10% shift premium (of regular hourly rate) will be paid for all hours worked 50% or more of the total hours worked: Monday to Friday after 5:00pm and hours worked on weekends.