RN Patient Navigator

LCMC Health•New Orleans, LA

23h

About The Position

The RN Patient Navigator serves as a clinical expert, patient advocate, educator, and care coordinator, guiding patients through care from diagnosis through treatment, recovery, and survivorship. As a member of the multidisciplinary healthcare team, the navigator collaborates with physicians, advanced practice providers, nursing staff, ancillary departments, and community resources to coordinate patient-centered care. The role facilitates timely access to services, addresses barriers to care, promotes patient education, and supports clinical outcomes and patient satisfaction. The navigator coordinates treatment and transitions across the continuum, serves as a primary contact for patients and caregivers, facilitates referrals and appointments, and develops individualized care plans using the nursing process. The position also supports quality improvement and service line planning through data collection and analysis, participates in policy and process improvement, and serves as a clinical resource and community representative.

Requirements

Graduate of an accredited school of nursing.
At least three years of professional nursing experience in a relevant specialty area.
Current Louisiana Registered Nurse license or temporary permit to practice professional nursing in Louisiana.
Current American Heart Association Basic Life Support for Healthcare Providers certification.
Strong clinical assessment and care coordination skills.
Knowledge of disease management, patient education principles, and care transitions.
Ability to communicate effectively with patients, families, physicians, and interdisciplinary care teams.
Excellent organizational, problem-solving, and critical-thinking abilities.
Proficiency in electronic medical records and clinical documentation systems.
Ability to work independently while managing multiple priorities in a fast-paced healthcare environment.
Commitment to compassionate, patient-centered care and improving the patient experience.

Nice To Haves

Bachelor of Science in Nursing (BSN).

Responsibilities

Coordinate care across the continuum and facilitate communication among patients, families, providers, and interdisciplinary team members.
Serve as the primary point of contact for patients and caregivers, providing guidance, education, and support throughout treatment.
Communicate and coordinate treatment plans with internal departments, external agencies, and community partners.
Help patients and families understand diagnoses, treatment options, expected outcomes, and available support resources.
Facilitate referrals and appointments for specialty consultations, diagnostic testing, rehabilitation, social work, nutrition, financial assistance, and other supportive care.
Monitor patient progress and collaborate with inpatient and outpatient teams to support appropriate transitions of care.
Review clinical documentation to support accurate treatment planning and care coordination.
Assess patient needs and develop individualized care plans using the nursing process.
Educate patients and families about disease processes, treatments, medication management, symptom monitoring, and community resources.
Support patients and caregivers through complex decisions by providing education, resources, and emotional support.
Maintain accurate and timely documentation in accordance with organizational, regulatory, and professional standards.
Collect and analyze patient and program data for quality improvement, outcome reporting, and strategic service line planning.
Participate in policy development, process improvement, and evidence-based practice advancement.
Serve as a clinical resource for healthcare professionals and represent the organization at community outreach events, health fairs, educational programs, and screenings.
Demonstrate professional accountability and effective time management, and comply with organizational policies and regulatory requirements.