RN Nursing Supervisor - Internal Medicine Primary Care

South Shore Health•Norwell, MA

24d•Onsite

About The Position

The RN Nursing Supervisor oversees and manages nursing and medical assistant staff and departmental functions, ensuring productivity, efficiency, accuracy, and safety. The role may also provide professional nursing care to patients in accordance with established standards and practices. This full-time position is based at South Shore Medical Center Internal Medicine Primary Care in Norwell, Massachusetts, with a day shift and 40 budgeted hours per week. The role may require flexibility for variable shifts, including evenings and weekends, occasional on-call work, fall flu clinics, and assistance at multiple locations when clinical or business needs require it. The supervisor directs daily clinical operations, supports quality patient care, staffing and scheduling, inventory and equipment management, quality control, and departmental budget activities. The role also contributes to hiring, orientation, staff training and evaluation, staff development, safety, and communication of operational changes and quality improvements. The supervisor works collaboratively with the Operations Manager, nurse manager, operations leaders, providers, and other departments, and may support offsite clinical work when needed. Compensation is listed as $103,000.00–$153,700.00.

Requirements

Graduate of an accredited school of nursing.
Bachelor of Science in Nursing (BSN) required.
Four or more years of previous nursing experience.
Experience in an ambulatory environment required.
Previous supervisory experience required.
Current Massachusetts RN license required.
Basic Life Support (BLS) certification required.
Telephone triage experience required.
Excellent interpersonal skills, including treating patients and staff respectfully, patiently, and compassionately.
Excellent written and verbal communication skills.
Excellent problem-solving and decision-making skills.
Computer proficiency, including efficient use of the electronic medical record, patient registration and billing system, email, and other required software.
Flexibility to accommodate scheduling or multi-location assistance as requested; the role may involve variable shifts, evenings or weekends, occasional on-call work, and fall flu clinics.

Responsibilities

Direct daily clinical operations and ensure compliance with applicable standards, regulations, departmental goals, and objectives.
Participate in the nursing process to support quality patient care.
Delegate staff assignments appropriately.
Order supplies and maintain departmental inventory; ensure equipment is used properly and adequately maintained.
Resolve patient issues and report problems appropriately to the Manager and Providers.
Promote a culture of safety, including supporting incident reporting and following policies for employee and patient injuries.
Ensure quality control through established measures.
Participate in assessing staffing needs by maintaining a master work schedule, adjusting staffing, and forecasting staffing needs.
Complete weekly time sheets, report overtime to the Manager, and participate in managing the departmental budget.
Assist with staff selection and hiring; oversee orientation and new-staff educational needs and development plans.
Participate in staff training and evaluation and consult with the Nurse Educator regarding educational needs and development plans.
Communicate changes and quality improvements through daily huddles, departmental meetings, communication books, and other methods.
Work collaboratively with the Operations Manager, communicate problems promptly, and address personnel issues such as time and attendance.
Communicate emerging needs to the nurse manager and operations leader.
Attend and participate in assigned leadership meetings.
Work as a team member across the organization, support offsite clinical work when needed, and collaborate with other departments.
Communicate effectively with other Managers and Supervisors.
Perform other duties as assigned.
Adhere to the SSMC Mission Statement, policies and procedures, and service standards.