RN/ LPN, Rheumatology Center (Hyannis)

Cape Cod Healthcare•Hyannis, MA

About The Position

The RN/LPN assists with clinical care for office patients under the direct supervision of a clinician, department supervisor, or designee. The role supports daily patient flow and clinician schedules, gathers and records clinical information, assists with procedures and testing, and helps coordinate patient care in accordance with established protocols and clinician direction. The position also maintains exam rooms, supplies, and equipment; supports telephone triage and patient communications; provides patient and family education; and performs clerical and office support as needed. The RN/LPN collaborates with the interprofessional team to promote safe transitions, continuity of care, and quality improvement. The employee may be required to float to other MACC practices.

Requirements

Ability to read, write, and communicate in English.
For the LPN role: graduate of an accredited Practical Nursing program.
For the LPN role: currently licensed as a Licensed Practical Nurse in Massachusetts.
For the RN role: graduate of an accredited school of nursing.
For the RN role: currently licensed as a Registered Nurse in the Commonwealth of Massachusetts.
Basic Life Support Certification for Health Care Providers.
Experience with current office technology and proficiency with computer office applications, including electronic medical/health records and MS Office.
Strong interpersonal, customer service, and time management skills (LPN role).

Nice To Haves

A minimum of two years’ experience in a clinical setting is preferred for the LPN role.
A minimum of two years’ experience in a clinical setting is preferred for the RN role.

Responsibilities

Assist in providing clinical care to office patients under the direct supervision of a clinician, department supervisor, or designee.
Manage clinicians’ daily schedules and patient flow to expedite care and maximize clinical time.
Greet and escort patients to exam rooms; obtain relevant information and take vital signs as indicated.
Enter pertinent clinical information into the electronic health record accurately and promptly, and complete medication reconciliation.
Assist clinicians with clinical procedures and department-specific tests; advise patients about preparation and keep them informed about visit status, delays, and other relevant information.
Prepare and maintain exam rooms; clean or maintain inventory of supplies and equipment, and notify a supervisor when clinical supplies, equipment, or pharmaceuticals need to be ordered.
Administer routine injections when delegated under physician supervision, documenting them accurately and in real time.
Ensure telephone calls are answered promptly and clinicians receive necessary information.
Coordinate care when clinicians are unavailable and triage telephone calls according to established protocols.
Help resolve patient concerns by acting as an advocate, as appropriate.
Participate in practice and department meetings and trainings to support continuous improvement and quality patient care.
Stay current with community resources and the broader healthcare system, and participate in self-assessment of skills.
Protect patient rights and comply with confidentiality obligations under CCHC and HIPAA.
Provide clerical and office support, including scheduling, greeting and registering patients, scanning and preparing records, answering calls, taking messages, and faxing.
Float to other MACC practices when required.
Perform other work-related duties and activities as assigned or requested.
Assist with assessing patient needs and coordinate care under clinician direction.
Verify and implement clinician orders for testing or procedures, including EKGs, dressing changes, spirometry, and Holter monitors.
Provide effective, evidence-based patient and family teaching in collaboration with patients, considering their values, beliefs, health practices, developmental level, learning needs, readiness and ability to learn, language preference, spirituality, culture, and socioeconomic status.
Triage walk-in patients according to established protocols.
Maintain communication and collaboration with the interprofessional team and others to facilitate safe transitions and continuity of care.