LPN/RN (Hyannis)

Cape Cod Healthcare•Hyannis, MA

About The Position

Under the direct supervision of a clinician, department supervisor, or designee, the LPN/RN assists with clinical care for office patients and supports patient flow and practice operations. The role gathers relevant patient information and vital signs, maintains accurate electronic health records and medication reconciliation, assists with procedures and tests, and supports patient and family education and care coordination. It also includes telephone triage, patient advocacy, maintaining exam rooms and supplies, and clerical support. The position may require floating to other MACC practices.

Requirements

Ability to read, write, and communicate in English.
For the LPN pathway: graduate of an accredited Practical Nursing program.
For the LPN pathway: current Licensed Practical Nurse license in Massachusetts.
For the RN pathway: graduate of an accredited school of nursing.
For the RN pathway: current Registered Nurse license in the Commonwealth of Massachusetts.
Basic Life Support Certification for Health Care Providers.
For the LPN pathway, strong interpersonal, customer service, and time management skills.
Experience with current office technology and proficiency with computer office applications, including electronic medical or health records and MS Office.

Nice To Haves

A minimum of two years’ experience in a clinical setting is preferred for the LPN pathway.
A minimum of two years’ experience in a clinical setting is preferred for the RN pathway.

Responsibilities

Assist in providing clinical care to office patients under the direct supervision of a clinician, department supervisor, or designee.
Manage clinicians’ daily schedules and patient flow to expedite care and maximize clinical time.
Greet and escort patients to exam rooms.
Obtain relevant information and take vital signs as indicated, including height, weight, blood pressure, heart rate, respiratory rate, and oxygen saturation.
Enter pertinent clinical information accurately and promptly into the electronic health record and complete medication reconciliation.
Assist clinicians with clinical procedures and department-specific additional tests.
Advise patients about preparation for examinations or additional testing when appropriate, and keep them informed about visit status and delays.
Prepare and maintain exam rooms, clean and maintain supplies and equipment, and notify the supervisor when clinical supplies, equipment, or pharmaceuticals need to be ordered.
Administer routine injections when delegated under physician supervision and document them accurately in real time.
Ensure telephone calls are answered promptly and clinicians receive necessary information.
Coordinate care when clinicians are unavailable and triage calls according to established protocols.
Help resolve patient concerns by acting as an advocate when appropriate.
Participate in practice and department meetings and trainings to support continuous improvement and quality patient care.
Stay current with community resources and the broader healthcare system, and participate in self-assessment of skills.
Protect patient rights and comply with CCHC and HIPAA confidentiality obligations.
Provide clerical and office support, including scheduling, greeting and registering patients, scanning and preparing records and paperwork, answering calls, taking messages, and faxing.
Float to other MACC practices when required.
Perform other work-related duties and activities as assigned or requested.
Assist with assessing patient needs and coordinate care under the clinician’s direction.
Verify and implement clinician orders for testing and procedures, such as EKGs, dressing changes, spirometry, and Holter monitoring.
Provide effective, evidence-based patient and family teaching tailored to patients’ values, beliefs, health practices, developmental level, learning needs, readiness and ability to learn, language preference, spirituality, culture, and socioeconomic status.
Triage walk-in patients according to established protocols.
Communicate and collaborate with the interprofessional team and others to facilitate safe transitions and continuity of care.