RN Intake Clinician Outpatient On-site

Summit BHC•Green Bay, WI

21d•Onsite

About The Position

The Intake Clinician is a behavioral health professional responsible for facilitating admissions, conducting clinical intake assessments, and managing the prior authorization process to help patients receive the most appropriate level of care. The role manages daily intake and admissions operations, which may include screening, scheduling, financial counseling, and insurance verification. Assessments are completed at the facility and off-site as needed. The clinician screens for clinical and medical appropriateness and communicates assessment results to a physician, who determines the appropriate level of care. The position works closely with the business office, nursing, clinical staff, and external parties to support prompt and efficient admissions. This is an onsite, individual-contributor position. Willow Creek Behavioral Health offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications. Qualified candidates should submit a resume. Willow Creek Behavioral Health is an equal opportunity employer and encourages veterans and military spouses to apply.

Requirements

Master’s degree from an accredited college or university in social work, counseling, psychology, mental health, or a related field; in some states, an RN may qualify with an associate’s or bachelor’s degree in nursing.
Current license required for the area of clinical specialty, such as RN, LCSW, LPC, or another clinical counseling or therapy license designated by the state where the facility operates.
CPR and de-escalation and restraint certification required; training is available upon hire and offered by the facility.
Experience in clinical interviewing, patient assessment, referral, treatment planning, communicating with external review organizations or comparable entities, and working effectively with people of diverse backgrounds.
Strong interpersonal, interviewing, and assessment skills, including telephone etiquette and paging procedures.

Nice To Haves

One or more years of experience in mental or behavioral health working with individuals in a clinical or observational capacity.
Experience with managed-care pre-certification, level-of-care assessments, and utilization.
First aid, if required by state or facility requirements.

Responsibilities

Facilitate intake, admission, and prior authorization for incoming patients.
Verify insurance benefits and share the information gathered with patients, families, and appropriate internal staff.
Provide additional Call Center Team coverage, including answering phones, processing admission requests, completing call center duties to review and accept patients, verifying insurance, and assisting with insurance pre-certifications during high-volume periods.
Maintain accurate and ongoing assessments of patients’ status in the admission and prior authorization process.
Coordinate responses to service requests, including initial response, assessment and referral, appropriate-level-of-care designation, intake into services, and follow-up activity.
Follow EMTALA regulations when completing insurance verification and precertification, when appropriate.
Respond to facility inquiries within facility policy timeframes.
Schedule and complete pre-admission assessments and communicate recommendations to patients or their families.
Collaborate with facility medical and psychiatric personnel to ensure appropriate recommendations and admissions.
Assess patients’ physical and functional, emotional, social, spiritual, and financial needs; provide crisis intervention and referrals.
Educate patients and families about healthcare and social resource systems to help them access resources independently.
Maintain documentation associated with the admissions process.