RN Director of Clinical Services

SouthernCare • Terre Haute, IN

2d

About The Position

SouthernCare, part of Gentiva, is seeking a Director of Patient Care Services to lead clinical excellence and compassionate hospice care. Reporting to the AVP of Operations, this role maintains a high-performing hospice program by managing, overseeing, and directing patient care activities to ensure quality care across assigned markets. The director teaches, evaluates, and develops associates and ensures compliance with company policies and procedures, as well as local, state, and federal regulations and regulatory agencies.

The position includes coordinating visit requests, responding to referrals and inquiries, facilitating Interdisciplinary Group (IDG) activities, and supporting new-hire clinicians during hospice visits. This is a safety-sensitive position. State-specific requirements apply where applicable, and employees must meet minimum requirements to be eligible for benefits.

Requirements

• Graduate of an accredited school of nursing.
• At least three years of direct patient-care experience.
• At least two years of experience in hospice or a home-based care setting.
• Current Registered Nurse licensure in the state of residence and requested employment.
• Nursing Licensure Compact (NLC) licensure.
• CPR certification.
• Valid driver’s license with an acceptable Motor Vehicle Record.
• Daily access to a reliable, insured vehicle and current automobile insurance.
• Meet applicable state-specific requirements.

Nice To Haves

• Bachelor’s degree in nursing preferred.
• At least one year of management experience preferred.

Responsibilities

• Oversee and manage rescheduled, declined, missed, and reassigned visit requests for assigned markets, using clinical judgment to determine priority and staffing.
• Respond to phone referrals and inquiries in a timely, professional, and compassionate manner, including triaging medical concerns within scope of practice.
• Prepare for, serve on, and facilitate the Interdisciplinary Group (IDG), as assigned.
• Preside over IDG meetings, present patients for review, coordinate minutes, review patient charts for changes in condition or care plans, and solicit input from care team members.
• Act as a role model and provide high interaction with new-hire clinicians during hospice visits.
• Teach, evaluate, and develop associates.
• Ensure adherence to company policies and procedures and compliance with applicable local, state, and federal requirements.

Benefits

• Competitive pay.
• 401(k) with company match.
• Career advancement opportunities.
• National and local recognition programs.
• Teammate Assistance Fund.
• Medical, dental, and vision insurance for eligible full-time associates.
• Mileage reimbursement or fleet vehicle program.
• Generous paid time off and seven paid holidays for eligible full-time associates.
• Wellness programs, including telemedicine, diabetes management, and joint and spine concierge care.
• Education support and tuition assistance, including ASN-to-BSN and BSN-to-MSN programs.
• Free continuing education units (CEUs).
• Company-paid life and long-term disability insurance for eligible full-time associates.
• Voluntary benefits, including pet, critical illness, accident, and long-term care coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager