RN Director of Clinical Services

SouthernCare • Terre Haute, IN

2d

About The Position

The Director of Patient Care Services reports to the AVP of Operations and is responsible for maintaining a high-performing hospice program by managing, overseeing, and directing patient care activities to ensure quality patient care across assigned markets. The role teaches, evaluates, and develops associates and ensures adherence to company policies and procedures and compliance with local, state, and federal regulations and regulatory agencies.

The position oversees visit requests that are rescheduled, declined, missed, or reassigned, making prioritization and staffing decisions based on clinical judgment. It also responds to phone referrals and inquiries in a timely, professional, and compassionate manner, including triaging medical concerns within the scope of practice. The Director prepares for, serves on, and facilitates the Interdisciplinary Group (IDG), as assigned, and acts as a role model while providing substantial interaction with new-hire clinicians during hospice visits.

Requirements

• Graduate of an accredited school of nursing.
• At least three years of direct patient care experience.
• At least two years of experience in hospice or a home-based care setting.
• Current Registered Nurse licensure in the state of residence and requested employment.
• Nursing Licensure Compact (NLC) licensure.
• CPR certification.
• Valid driver's license with an acceptable Motor Vehicle Record, daily access to a reliable insured vehicle, and current automobile insurance.
• Meet applicable state-specific requirements.

Nice To Haves

• Bachelor’s degree in nursing preferred.
• Minimum of one year of management experience preferred.

Responsibilities

• Oversee and manage rescheduled, declined, missed, and reassigned visit requests for assigned markets, determining priorities and staffing based on clinical judgment.
• Respond to phone referrals and inquiries in a timely, professional, and compassionate manner, including triage of medical concerns within scope of practice.
• Prepare for, serve on, and facilitate the Interdisciplinary Group (IDG), as assigned.
• Preside over IDG, present patients for review, coordinate minutes, review patient charts for changes in condition or plan of care, and solicit input from care team members.
• Act as a role model and provide high interaction with new-hire clinicians during hospice visits.
• Teach, evaluate, and develop associates.
• Ensure adherence to company policies and procedures and compliance with applicable regulations and regulatory agencies.

Benefits

• Competitive pay.
• 401(k) with company match.
• Career advancement opportunities.
• National and local recognition programs.
• Teammate Assistance Fund.
• Medical, dental, and vision insurance for full-time associates.
• Mileage reimbursement or fleet vehicle program for full-time associates.
• Generous paid time off and seven paid holidays for full-time associates.
• Wellness programs, including telemedicine, diabetes management, and joint and spine concierge care, for full-time associates.
• Education support and tuition assistance (ASN to BSN, BSN to MSN) for full-time associates.
• Free continuing education units (CEUs) for full-time associates.
• Company-paid life and long-term disability insurance for full-time associates.
• Voluntary benefits, including pet, critical illness, accident, and long-term care coverage, for full-time associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager