RN-Concierge Services and Care Coordinator

Eisenhower Health•Rancho Mirage, CA

2d•$58 - $91•Onsite

About The Position

Under the direction and oversight of Eisenhower Concierge Services (ECS) executive leadership, this role assumes responsibility for organizing, coordinating, and delivering exceptional quality, concierge nursing services within their assigned team. The position involves managing a team of healthcare professionals to ensure high-caliber service and valuable resources for patients.

Requirements

Bachelor’s degree in Nursing or Master’s degree in Nursing
California Registered Nurse (RN) licensure
Basic Life Support (BLS) from American Heart Association (AHA)
California Driver License and auto insurance
Five (5) years of RN experience which includes direct patient care in acute, ambulatory or home health

Nice To Haves

Certification in one area of specialty
Nursing leadership and teaching/mentoring experience

Responsibilities

Organizing, coordinating, and delivering exceptional quality, concierge nursing services within their assigned team.
Compiling with all applicable ECS policies and procedures, including Code of Conduct, Compliance policies, and Relationship-Based Care Professional Practice Model.
Recognizing potentially critical situations and taking action to minimize risk of adverse outcomes.
Developing and maintaining open, honest, and mutually beneficial relationships with ECS leadership, staff, clients, and relevant stakeholders.
Collaborating with ECS leadership and peers to continuously improve and streamline workflow processes.
Assisting with and being accountable for the coordination of safe, high-quality patient/client care by properly triaging client care requests and determining the appropriate delegation of assignments to qualified caregivers.
Coordinating caregiver schedules for the provision of client care.
Directing patient care, as prescribed by ECS policy and procedure.
Implementing plan of care according to identified physical, psychosocial, and spiritual needs of patient.
Ensuring physician orders to initiate treatments and scheduling are available and viable; judiciously intervening/connecting with physicians to rectify issues.
Regularly rounding with ECS leadership and staff in the field to assess and evaluate care and services provided.
Recognizing, accepting responsibility for, and maintaining commitment to professional development and clinical competency.
Sharing knowledge and acting as a professional resource to other members of the health care team, especially in relation to new hire onboarding.
Training, orienting, and positively supporting new hires to ensure confident, seamless integration into ECS and boosting new team members’ ability to uphold safety, care quality, and outstanding customer service.
Monitoring and auditing electronic communication and electronic charting system for compliance and adherence to company policy/best practice.
Facilitating availability of adequate material resources and supplies, and ensuring appropriate capture of charges for supplies utilized in the course of care.
Monitoring correct timekeeping of staff through routine/daily review of timecards, checking to ensure shifts are in line with posted schedules where appropriate.
Ensuring personal work availability is adequately flexible and is in concert with other Care Coordinators, to allow for necessary coverage to meet operational need.
Embracing change and continuously demonstrating a commitment to utilize evidence-based practice.
Seeking opportunities to support/uplift ECS morale.
Promoting a positive organization image when interfacing with the public/clients, medical system staff/professionals, and either personally taking action to address issues and/or immediately informing and engaging ECS executive leadership.
Maintaining reliable transportation and must be willing to utilize personal vehicle to transport oneself to site of contracted client; engage in honest, accurate accounting of miles traveled (mileage reimbursed at current IRS defined rate per mile).
Performing other duties as assigned.