LPN/RN Care and Services Manager

Extendicare•Calgary, AB

3d•Hybrid

About The Position

In the role of Care and Service Manager (CSM), you have the opportunity to lead our clinical supervisors and front line staff in making a difference in the lives of the patients that we serve. As the leading home care provider in the country, ParaMed Home Health Care, has proudly been helping Canadians live better at home since 1974. When you join ParaMed, you become part of a caring community of over 12,000 dedicated professionals committed to delivering compassionate, person-centred care. We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position. Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process. We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us. ParaMed is committed to fostering an accessible, inclusive, and equitable hiring process. We gladly accommodate the needs of applicants throughout all stages of recruitment and selection upon request. ParaMed is Canada's leading provider of home health care services, driven by a mission to provide people with the care they need, wherever they call home. Our dedicated team of skilled professionals delivers a wide range of services to meet the full care spectrum of care needs including high-quality nursing, therapeutic, personal support and home support. We work hand-in-hand with health system partners to deliver personalized and coordinated care, support independent living and relieve capacity pressures on hospitals. Today, our national reach enables expanded access to care in homes and communities across Canada, allowing us to support more people in more places than ever before. Our Mission To provide people with the care they need, wherever they call home. Our Vision Everyone in Canada has access to the care and support they need to live their best lives. Our Values We embrace every person for the individual they are. We care for each person as we would our own family. We collaborate with others because we achieve more together. We are relentless in our efforts to improve. We respect the resources entrusted to us.

Requirements

Registration/licensing in good standing as a Licensend Practical Nurse or Registered Nurse with CLHA or CRNA.
Minimum of three (3) years in a formal nursing leadership role required
Minimum of 2 years’ experience as a practicing Registered Nurse, in a community setting
Working knowledge of applicable health care legislation including Mental Health Act, Substitute Decisions Act, Healthcare Consent Act, Privacy / Personal Health Information Act and others
Knowledge of standards of care for palliative, wound, IV therapy and other specialties in order to offer guidance on best practices in these areas
Superior oral and written communication skills to effectively interact with clients, families, contractors, and staff to resolve conflicts
Effective skills in critical thinking and problem solving
Knowledge of applicable community resources available for clients and families
Current certification (within the past 12 months) of First Aid, CPR, completed within Canada
Excellent computer skills including experience in Word and Excel
Able to provide a current, clear criminal back check with Vulnerable Sector Screening (VSS)

Nice To Haves

BScN preferred
Flexibility in hours worked in order to accommodate operational needs

Responsibilities

Show respect for cultural needs, dignity, privacy and confidentiality of staff and clients
Coach and mentor clinical supervisors on their role in overseeing care delivery and on how to support front line team members and patients and their families
Monitor care and service delivery performance and clinical indicators
Participate in the interviewing, orientation, ongoing supervision, and performance management of clinical supervisors
Ensure completion of all mandatory training and skill development
Create and maintain the on-call schedule for clinical Supervisors
Respond to clinical concerns from staff, contractors, funders, clients and families
Review all client safety incidents and participate in the investigation and resolution
Provide clinical leadership at the district
Provide oversight of CQI activities related to care and service including staff participation and problem-solving teams
Ensure compliance to ParaMed policies, procedures and legal requirements for yourself and all staff
Participates in necessary care conferences with Health Care team, Contractors and funders
Work collaboratively with a multi-disciplinary team consisting of government agencies, healthcare workers, and other community resources
Demonstrate continuous learning and professional development through involvement in conferences, committees and networks