RN - Clinical Supervisor

MGA Homecare•Charlotte, NC

About The Position

Under the direction of the Director of Clinical Services, the RN - Clinical Supervisor plans, organizes, and manages patient care and Clinical Case Managers. The role serves as a first-line manager for designated staff while assisting with patient care as needed, managing day-to-day provider issues and care delivery, and contributing to the quality and consistency of patient care and experience. The Clinical Supervisor evaluates care quality, patient satisfaction, and compliance; facilitates Care Coordination Meetings; and provides clinical leadership and professional advice. The role also supports organizational quality improvement and utilization review, coordinates with case managers and payors on clinical updates and authorizations, and helps lead staff hiring, coaching, education, and performance-related processes. The position is directed by the Director of Clinical Services and supports the company’s mission, ethics, and goals.

Requirements

Current state license as a Registered Nurse.
Minimum of 2 years of experience in a Home Health or Acute setting.
Demonstrated leadership capabilities with strong supervisory and interpersonal skills.
Detail-oriented, flexible, and possesses good organizational and time-management skills.
Current CPR card and current health certificate, as applicable.

Nice To Haves

BSN preferred.
Minimum 3–5 years of clinical management or supervision experience preferred.

Responsibilities

Plan, organize, and manage the provision of patient care and Clinical Case Managers under the direction of the Director of Clinical Services.
Act as a first-line manager for designated staff and assist with patient care as needed.
Manage day-to-day provider issues and care delivery.
Contribute to improving the quality and consistency of patient care and experience.
Evaluate quality of care, patient satisfaction, and compliance.
Facilitate Care Coordination Meetings, lead problem solving, and provide professional advice from a clinical perspective.
Review, implement, and interpret clinical policies and procedures as directed by DOCS.
Serve as a clinical lead at relevant clinical and departmental meetings.
Enforce and demonstrate compliance with State and Federal regulations.
Communicate with case managers for State-funded programs, Medicaid, and third-party payors about clinical updates, continuing authorizations, and re-verification of eligibility.
Participate in continuing quality improvement and utilization review of organizational services.
Support and execute the company’s mission, ethics, and goals.
Represent the company positively and professionally in the company and community.
Maintain a clean, neat, professional appearance and adhere to the dress code.
Report as scheduled and complete work within designated time.
Maintain a steady patient caseload.
Interview and screen candidates.
Assist with terminations, coaching, education, and counseling of field staff.
Assist in managing complaint intakes, tracking them, and following up.
Meet and greet potential new cases.
Participate in QAPI/PAC as appropriate.
Assist with quality assurance audits as needed or appropriate.
Take an active role in in-service meetings to promote team re-education and compliance.
Perform other duties as assigned.