RN Clinical Services Group Manager

Becton Dickinson Medical Devices•Miami, FL

16d•Remote

About The Position

The Clinical Services Group (CSG) is a specialty group within the APM (Advanced Patient Monitoring) business unit. CSG conducts specialty projects with hospitals across the country to manage the integration of complex clinical practice strategies for the sustained improvement of patient care. This position requires extensive travel, approximately 80–90% of the time, including extended assignments at hospitals across the United States. While we aim to keep assignments regional, candidates must be prepared for frequent overnight travel, schedule changes, and extended time away from home.

Requirements

Bachelor's Degree in Nursing (BSN), with Critical Care experience in Intensive Care Unit (ICU), Operating Room (OR), Emergency Room (ED) or related field with 8 years of previous related experience with direct healthcare management within large clinical organizations required.
Expertise in written and verbal communication, interpersonal relationships, consultative abilities, and relationship building and management required.
Excellent facilitation, presentation, project management, and MS Office Suite skills.
Ability to work well in a multi-cultural environment and matrix organization.
Ability to relate to physicians, nurses, and senior-level healthcare managers.
Demonstrated problem-solving and critical thinking skills.
Extensive knowledge of BD policies, procedures, guidelines, hospital-based systems, and lean processes.
Extensive understanding of creating, implementing, and managing hospital protocols, quality systems, current clinical research, and governmental policies and regulations.
Ability to manage confidential information with discretion and strict attention to detail.
Ability to interact professionally with all organizational levels and manage competing priorities in a fast-paced environment.
Ability to work in a team environment, including serving as a consultant to management.
Open to extensive travel (80–90%) to hospitals throughout the U.S.; should be comfortable with regular travel, flexible schedules, and adaptability beyond home region.
Adhere to all company rules and requirements, including pandemic protocols and Environmental Health & Safety rules.

Nice To Haves

Master's Degree in Nursing (MSN), including Advanced Practice Registered Nurse (APRN), Nurse Practitioner (NP), or Physician Assistant (PA) with Critical Care experience in Intensive Care Unit (ICU), Operating Room (OR), Emergency Room (ED) or related field with equivalent to 6 years of experience of previous related experience with direct healthcare management within large clinical organizations preferred.
Experience with quality performance, clinical process design, and/or sophisticated clinical pathways and project management preferred.
Acute pediatric and PICU experience is preferred.

Responsibilities

Develop and lead process improvement initiatives to ensure positive hospital adoption of processes and products, demonstrating improved patient outcomes.
Serve as an expert resource to internal and external stakeholders, leveraging knowledge gained through direct clinician interactions and relationships to provide relevant input to critical conversations.
Partner with leadership to develop design strategies and drive utilization of multiple program initiations and development in large hospital systems.
Research data, partner with data experts, set strategy for key metrics, and present baseline and outcome findings to key stakeholders.
Handle and perform other incidental duties as assigned.