RN Clinical Service Supervisor for Hospice Services

CHSGa • Augusta, GA

1d

About The Position

The RN Clinical Service Supervisor manages the clinical operations of Hospice Services, including planning, organizing, coordinating, and evaluating day-to-day hospice patient care and related referral and supervisory functions. The supervisor leads and participates in interdisciplinary group meetings, oversees clinical systems and staffing, coordinates patient assignments and care across service disciplines, and provides direct supervision and support to staff nurses and case managers. The role collaborates with the Hospice Services Administrator, Medical Director, inpatient staff, and other teams to implement policies, maintain standards, and ensure coordinated care.

The supervisor promotes the hospice philosophy through staff education, community awareness, and effective use of available resources. The role is responsible for accurate and compliant clinical records and implementation of the Hospice Services Quality Assessment Performance Improvement program. The supervisor may assume the Administrator for Hospice Services’ responsibilities during absences and contributes to System committees, projects, and other collaborative work. The position requires travel between patient homes and facilities, potentially at multiple locations during a workday.

Requirements

• Registered nurse currently licensed in the State of Georgia.
• At least two years of nursing experience.
• One year of experience in supervision, education, or nursing service administration.
• Strong skills in hospice operations and terminal care.
• Knowledge of state and federal hospice care rules and regulations.
• Skills in management team development, communication, and delegation.
• Maintain clinical practice skills appropriate to directing and supervising hospice services.
• Ability to learn and implement hospice policies and procedures on an ongoing basis.
• Ability to meet employment conditions regarding health clearance and professional references.
• Thorough knowledge of management and organizational concepts.
• Extensive knowledge of healthcare and long-term care organizations and their structures.
• Considerable knowledge of laws, rules, and regulations governing human resources management and long-term care-related services and activities.
• Ability to plan and direct subordinate staff and prioritize workload.
• Ability to communicate and present information clearly and concisely, orally and in writing.
• Ability to establish and maintain effective working relationships with associates, department heads, administrators, member organization presidents and leadership teams, and the general public.

Responsibilities

• Plan, develop, direct, organize, implement, and evaluate clinical services and activities for Hospice Services.
• Lead and participate as an active member in Hospice Services interdisciplinary group meetings.
• Establish efficient systems, procedures, and controls for Hospice Services clinical operations.
• Work with the Hospice Services Administrator and Medical Director to plan and implement clinical operations policies and procedures and set performance standards.
• Anticipate and maintain adequate staffing levels.
• Help identify and coordinate the development of new hospice programs and services.
• Coordinate with clinical and clerical staff to ensure payroll and billing paperwork is accurate and submitted on time.
• Respond to inquiries and referrals to Hospice Services.
• Determine staff assignments and assign patients to appropriate staff.
• Coordinate patient care across service disciplines and serve as a liaison among those disciplines.
• Directly supervise staff nurses providing hospice care and assist them in carrying out case manager responsibilities.
• Collaborate with inpatient staff to implement the Hospice Services Interdisciplinary Plan of Care during inpatient stays.
• Ensure timely completion of patient and family information in the on-call communication log.
• Convene patient care conferences as needed to support effective care provision and coordination.
• Make supervisory visits with hospice patient caregivers as appropriate.
• Promote the use of available resources for hospice patients, families, and team members.
• Educate clinical personnel on hospice admission criteria, policies, procedures, patient care, and hospice philosophy; ensure individuals with direct patient contact are educated in the hospice philosophy.
• Promote public awareness of hospice services and access through community education and/or marketing activities.
• Maintain and protect accurate, compliant clinical records.
• Implement the Hospice Services professional and clinical Quality Assessment Performance Improvement program.
• Participate in service-related activities within Hospice Services and the community.
• Identify staff education needs and assist in developing in-service programs for the Interdisciplinary Group.
• Assume responsibility for the Hospice Services Administrator during absences.
• Promote the System’s image and reputation through servant leadership and open communication.
• Contribute to committees, workgroups, project management, and other System collaborative efforts.
• Perform other duties as necessary to ensure the success of the System.
• Transport self to patient homes and facilities, potentially visiting multiple locations in a workday.

Benefits

• Employees are described as valued, recognized, and rewarded for their work.
• Strong team and leadership support for employees’ lives inside and outside of work.
• Opportunity to work in a nonprofit, mission-driven organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed