RN Clinical Service Supervisor for Hospice Services

CHSGa•Augusta, GA

About The Position

The RN Clinical Service Supervisor manages the clinical operations of Hospice Services, including planning, organizing, coordinating, and evaluating day-to-day hospice patient care and referral coordination. The role works with the Hospice Services Administrator and Medical Director on clinical policies, procedures, and performance standards, and provides supervision and coordination across hospice care disciplines. The supervisor supports staff and patient-care operations, helps ensure compliant clinical records and quality improvement, and promotes hospice services through education and community outreach. The role may assume the Administrator for Hospice Services’ responsibilities during an absence and contributes to broader System committees, projects, and collaborative efforts.

Requirements

Registered nurse currently licensed in the State of Georgia.
At least two years of nursing experience, including one year in supervision, education, or nursing service administration.
Strong hospice operations and terminal-care skills, knowledge of state and federal hospice-care rules and regulations, and management-team development skills.
Effective communication and delegation skills.
Maintain clinical practice skills appropriate to directing and supervising hospice services and learn and implement hospice policies and procedures on an ongoing basis.
Meet Hospice health-clearance and professional-reference conditions of employment.
Thorough knowledge of management and organizational concepts.
Extensive knowledge of healthcare and long-term-care organizations and their structure.
Considerable knowledge of laws, rules, and regulations governing human resources management and long-term-care-related services and activities.
Ability to plan and direct subordinate staff and prioritize workload.
Ability to communicate and present information clearly and concisely, orally and in writing.
Ability to establish and maintain effective working relationships with associates, department heads, administrators, member-organization presidents and leadership teams, and the public.

Responsibilities

Plan, develop, direct, organize, implement, and evaluate Hospice Services clinical services and activities.
Lead and participate as an active member in Hospice Services interdisciplinary group meetings.
Establish efficient systems, procedures, and controls for clinical operations.
Work with the Hospice Services Administrator and Medical Director on clinical policies, procedures, and performance standards.
Anticipate and maintain adequate staffing levels.
Help identify and coordinate the development of new hospice programs and services.
Coordinate clinical and clerical staff to ensure payroll and billing paperwork is submitted accurately and on time.
Respond to inquiries and referrals to Hospice Services.
Determine staff assignments and assign hospice patients to appropriate staff.
Coordinate patient care across service disciplines and serve as a liaison between disciplines.
Directly supervise the staff nurse providing hospice care and assist the nurse in the case manager role.
Collaborate with inpatient staff to implement the Hospice Services Interdisciplinary Plan of Care during inpatient stays.
Ensure timely completion of patient and family information in the on-call communication log.
Convene patient-care conferences as needed to support effective care coordination.
Make supervisory visits with hospice patient caregivers as appropriate.
Promote use of available resources for hospice patients, families, and team members.
Educate clinical personnel on hospice admission criteria, policies, procedures, patient care, and hospice philosophy; ensure individuals with direct patient contact understand the hospice philosophy.
Promote public awareness of hospice services and how to access them through community education or marketing activities.
Create, maintain, and protect accurate and compliant clinical records.
Implement the Hospice Services professional and clinical services Quality Assessment Performance Improvement program.
Participate in Hospice Services and community activities.
Identify education needs for hospice and inpatient staff and help develop interdisciplinary group in-service programs.
Assume responsibility for the Hospice Services Administrator during absences.
Promote the System’s image and reputation through servant leadership and direct, open communication.
Contribute to committees, workgroups, project management, and other System collaborative efforts.
Perform other duties necessary to support the success of the System.
Travel independently to patient homes or facilities, potentially at multiple locations during a workday.