RN Clinical Manager, Inpatient Hospice

Alternate Solutions Health Network•Bloomington, IN

About The Position

The RN Clinical Manager oversees hospice personnel and patient care services, ensuring the quality, safety, and compliance of care throughout patients’ stays. The role provides clinical coaching and support, collaborates with the Medical Director, monitors quality indicators, and directs intake coordination and staffing to balance referrals with available resources. The Clinical Manager supports quality improvement, oversees documentation and interdisciplinary group meetings, manages on-call scheduling, and maintains relationships with referral sources. The position may provide backup to the Director of Nursing/Executive Director as needed. The role manages field staff and department personnel, including interviewing, hiring, training, coaching, performance evaluations, discipline, timecards, and employee concerns. The schedule is Monday through Friday, 8:00 AM to 4:30 PM, with remote on-call every five weeks. The position is associated with IU Health Bloomington Hospital (RAHC) in Bloomington, Indiana, for Redcrest Hospice.

Requirements

Three years of experience as an RN in hospice.
Current RN license in the state of employment.
Valid driver’s license and auto insurance.
Strong critical-thinking and clinical problem-solving skills.
Ability to create positive impressions and communicate with a variety of people.
Exemplary communication skills and customer focus.
Ability to remain calm, patient, and accommodating.
Compassionate and caring approach when working with patients.
Ability to resolve conflict using conflict-management skills.
Knowledge of nursing best practices and ability to make appropriate nursing judgments.
Detail-oriented and observant.
Ability to make difficult decisions and provide direction to staff.
Ability to prioritize and complete work on time.
Ability to clinically triage department needs to ensure team goals are met in a timely manner.
Ability to use available people, processes, departments, and tools effectively and efficiently.
Ability to apply fact-based technical knowledge and business understanding.
Ability to follow directions and work as a team member.

Responsibilities

Ensure quality and safe hospice service delivery throughout patients’ stays.
Provide coaching and support related to hospice care.
Collaborate with the Medical Director to guide care and ensure compliance.
Work toward quality indicators for staff qualifications and hospice services.
Coordinate intake collaboration and provide daily direction, balancing referral volume with staffing.
Ensure Start of Care compliance and focus on assigned Outcome Monitors.
Implement field quality improvement programs.
Participate in the on-call rotation and manage the staff on-call calendar.
Manage staffing needs, including PTO, call-offs, and productivity reviews.
Complete field visits as needed and manage cost efficiency, including supplies, overtime, and visits per episode.
Work with the billing department on authorization requests and exceptions.
Maintain positive relationships with referral sources, including physicians, hospitals, facilities, and families.
Oversee monthly IDG meetings and review clinical documentation for compliance.
Process complaints and report staffing issues to leadership.
Maintain an active RN license and participate in in-service program development.
Represent the company by demonstrating its core values and maintaining a professional appearance.
Implement agency policies and procedures.
Provide backup for the Director of Nursing/Executive Director when needed.
Manage field staff and department personnel, including interviewing, hiring, training, and termination.
Coach and develop direct reports, set clear expectations, complete yearly evaluations, and provide counseling or discipline as needed.
Work with direct reports to support employee satisfaction and resolve issues and concerns.
Manage timecards.
Perform other duties as assigned.