RN Clinical Manager, Inpatient Hospice

Alternate Solutions Health Network•Bloomington, IN

About The Position

The RN Clinical Manager oversees hospice personnel and patient care services, ensuring quality, safe, compliant service delivery throughout each patient’s stay. The role provides coaching and support related to hospice care, collaborates with the Medical Director, and monitors quality indicators and clinical processes. The manager directs intake collaboration, balances referral volume with staffing, supports Start of Care compliance, implements field quality improvement programs, and oversees clinical documentation and monthly IDG meetings. The position manages day-to-day field staff operations, including staffing, the on-call calendar, timecards, productivity reviews, employee development, and personnel matters. It also includes field visits as needed, cost-efficiency management, coordination with billing on authorization requests and exceptions, complaint handling, and relationship-building with referral sources. The manager maintains an active RN license and may provide backup for the Director of Nursing/Executive Director. The position is with Redcrest Hospice at IU Health Bloomington Hospital (RAHC) in Bloomington, Indiana. The stated schedule is Monday through Friday, 8:00 AM to 4:30 PM, with remote on-call every five weeks.

Requirements

Three years of experience as an RN in hospice.
Current RN license in the state of employment.
Valid driver’s license and auto insurance.
Strong critical-thinking and clinical problem-solving skills.
Ability to communicate effectively and provide customer-focused service to a variety of people.
Ability to remain calm, patient, and accommodating.
Compassionate and caring approach when working with patients.
Conflict-management skills and ability to resolve conflict.
Knowledge of nursing best practices and ability to make appropriate nursing judgments.
Detail-oriented and observant.
Ability to make difficult decisions and provide direction to staff.
Ability to prioritize and complete work in a timely manner.
Ability to clinically triage departmental needs to ensure team goals are met on time.
Ability to use available resources effectively and efficiently.
Ability to apply fact-based technical knowledge and business understanding.
Ability to follow directions and work as a team member.

Responsibilities

Ensure quality and safe delivery of hospice services throughout patients’ length of stay.
Provide coaching and support related to hospice care.
Collaborate with the Medical Director to guide care and ensure compliance.
Work to meet or exceed quality indicators for staff qualifications and hospice services.
Manage intake collaboration, provide daily direction, and balance referral volume with staffing.
Ensure Start of Care compliance and focus on assigned outcomes.
Implement field quality improvement programs.
Participate in the on-call rotation and manage the staff on-call calendar.
Handle staffing needs, including PTO, call-offs, and productivity reviews.
Complete field visits as needed and manage cost efficiency, including supplies, overtime, and visits per episode.
Work with the billing department on authorization requests and exceptions.
Maintain positive relationships with referral sources, including physicians, hospitals, facilities, and families.
Oversee monthly IDG meetings and review clinical documentation for compliance.
Process complaints and report staffing issues to leadership.
Maintain an active RN license and participate in in-service program development.
Represent the company by demonstrating its core values and maintaining a professional appearance.
Implement agency policies and procedures effectively.
Serve as backup Director of Nursing/Executive Director when needed.
Manage field staff day to day, including interviewing, hiring, training, and terminating department personnel.
Coach direct reports, provide development opportunities, and supervise with clear expectations.
Complete yearly evaluations accurately and on time; provide coaching, counseling, and discipline as needed.
Work with direct reports to support employee satisfaction and resolve issues and concerns.
Manage timecards.
Perform other duties as assigned.