RN Clinical Liaison

Gentiva • Sevierville, TN

3d

About The Position

The RN Clinical Liaison ensures hospice intake and referral processes are completed efficiently and effectively for patients, families, referral sources, and the organization. The role builds professional relationships, coordinates admissions, and supports community awareness of hospice services. The liaison receives referrals, evaluates hospice eligibility, educates patients and families, completes admission documentation, and coordinates communication between referral sources and the hospice care team. The position also involves daily visits to hospitals and other facilities and developing relationships with referral partners to increase awareness of hospice services.

Requirements

• Current RN license to practice in the state of employment.
• CPR certification.
• Valid driver’s license and automobile insurance.
• At least three years of hospice experience.
• Strong knowledge of hospice care and the needs of patients and families.
• Familiarity with community resources and referral networks.
• Strong patient assessment and documentation skills.
• Ability to supervise staff, coordinate services, and manage programs effectively.
• Strong communication and interpersonal skills, including sensitivity to diverse backgrounds.
• Compassion and sensitivity toward terminally ill patients and their families.
• Flexibility to manage varied tasks and shifting priorities.
• Professional maturity, collaboration, and tact when working with interdisciplinary teams.
• Ability to influence and educate referral sources, patients, and families.
• Commitment to patient advocacy and quality care.

Nice To Haves

• BSN with five or more years of hospice experience.
• Prior experience as a discharge planner, case manager, or educator.

Responsibilities

• Receive and respond to referrals from hospitals, home health agencies, physicians, case managers, skilled nursing facilities, and other healthcare professionals.
• Assess patient eligibility for hospice services by reviewing medical records, conducting clinical evaluations, and communicating with physicians and families.
• Educate patients and families about hospice care with clarity, reassurance, and compassion.
• Complete required documentation and coordinate intake and admission, ensuring legal, clinical, and payer requirements are met.
• Serve as a liaison between referral sources and the hospice care team to support seamless handoffs, clear communication, and timely responses.
• Visit hospitals and facilities daily and maintain visibility and accessibility with discharge planners, case managers, and physicians.
• Build and maintain relationships with referral partners and identify outreach opportunities to increase awareness of hospice services.

Benefits

• Competitive pay.
• 401(k) with company match.
• Career advancement opportunities.
• National and local recognition programs.
• Teammate Assistance Fund.
• Medical, dental, and vision insurance for full-time associates.
• Mileage reimbursement or fleet vehicle program.
• Generous paid time off and seven paid holidays for full-time associates.
• Wellness programs, including telemedicine, diabetes management, and joint and spine concierge care.
• Education support and tuition assistance, including ASN-to-BSN and BSN-to-MSN pathways.
• Free continuing education units (CEUs).
• Company-paid life and long-term disability insurance.
• Voluntary benefits, including pet, critical illness, accident, and long-term care coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed