RN Clinic Manager

STGi•Sherman, TX

53d•Onsite

About The Position

STGi is seeking qualified candidates for this position in connection with an active Request for Proposals (RFP). Hiring for this role is contingent upon STGi’s selection as the successful awardee. STGi is currently seeking a Clinic Manager to provide services at our Community Based Outpatient Clinic. The primary purpose of this position is to serve as the Patient Relations Specialist, who represents the interests of Veteran patients in all areas of the clinic and coordinate care with the Medical Center and stakeholders. The position requires an understanding of the programs, processes and procedures of the clinic and relationships of various services. The position is directly linked to Customer Service, and Service Excellence program initiatives. The general duty of the Clinic Manager is to provide professional clinical services under the direction of the Community Based Outpatient Clinic (CBOC) and to manage the day to day activities of the clinic.

Requirements

RN Clinic Manager
Patient Relations Specialist
Understanding of the programs, processes and procedures of the clinic and relationships of various services.
Basic principles of team building.
Knowledge of STGi and VA policies and procedures related to CBOC operations.
Knowledge of state and federal statutes and regulations e.g. OSHA, CDC, Joint Commission.
Knowledge of contract performance measures.
Knowledge of fiscal responsibility in CBOC management.
Appropriate methods in communication with staff, STGi, VAMC and all other subcontractors.
Knowledge of state and federal guidelines and rules for clinical practice.
Knowledge of Current Procedural Terminology (CPT) codes.
Knowledge of scope and standards of practice established by a nationally recognized credentialing organization representing Registered Nurses.
Knowledge of the scope of practice of the state and state Medical Practice Act.
Knowledge of HIPAA, privacy, OSAHA, VA and OIG regulations.
Proficiency in cardiopulmonary resuscitation (CPR).
Ability to operate therapeutic and emergency equipment, including monitor, electrocardiogram (EKG), oxygen, automatic electronic defibrillator (AED) and portable suction.

Nice To Haves

Experience as a Patient Relations Specialist.
Experience as a CBOC Safety Officer.
Experience as a CBOC infection Control Officer.
Experience as a CBOC Patient Advocacy Officer.
Experience as a CBOC Information Management/Cyber Security Officer.
Experience in managing day-to-day activities of a clinic.
Experience in coordinating care with the Medical Center and stakeholders.
Experience in customer service and Service Excellence program initiatives.
Experience in team building.
Experience in fiscal responsibility in CBOC management.
Experience in communication with staff, STGi, VAMC and all other subcontractors.
Experience in preparing for inspections/surveys.
Experience in providing primary and preventive medical care.
Experience in supervising support staff.
Experience in conducting preliminary review of PACT metrics.
Experience in compiling fire and safety reports.
Experience in monitoring patient flow, satisfaction, and wait times.
Experience in monitoring scheduling and patient access.
Experience in managing staff performance issues.
Experience in coordinating and leading staff meetings.
Experience in providing counseling to staff members.
Experience in maintaining universal precautions and infection control practices.
Experience in ensuring smooth and timely flow of patients.
Experience in assisting CBOC staff with documentation.
Experience in participating in Performance Improvement Programs.
Experience in participating in staff development programs and Performance Excellence and Peer Review Programs.
Experience in performing administrative and clerical duties.
Experience in maintaining confidentiality and patient privacy.
Experience in managing/coordinating day-to-day CBOC activity.
Experience as a liaison for the Veterans Affairs Medical Center (VAMC).

Responsibilities

Perform managerial duties related to organization, leadership, and delegation of tasks, critical thinking, and prioritizing competing actions/activities.
As the designated CBOC Safety Officer, demonstrates, understands and performs tasks related to safety and security principles and practices.
As the designated CBOC infection Control Officer, demonstrates, understands, and performs tasks related to infection control principles and practices.
As the designated CBOC Patient Advocacy Officer, demonstrates, understands and performs tasks related to customer service and patient satisfaction.
As the designated CBOC Information Management/Cyber Security Officer, demonstrates, understands and performs tasks to ensure compliance with all VA policies and procedures related to information management.
Complete and submit all mandatory reports, logs, inspections, etc. in an accurate and timely manner as directed by STGi and its Subcontractor.
Demonstrate and utilize the basic principles of team building to create a positive work environment.
Ensure all STGi and VA policies and procedures related to CBOC operations are implemented and enforced.
Ensure compliance with all state and federal statutes and regulations e.g. OSHA, CDC, Joint Commission.
Ensure compliance with all contract performance measures.
Ensure all staff are compliant with completing all encounter forms on the day of the patient’s visit, but no longer than 24 hours later.
Demonstrate, understand and ensure fiscal responsibility in CBOC management e.g. judicious use of supplies/equipment, minimal staff overtime.
Demonstrate, understand and utilize appropriate methods in communication with staff, STGi, VAMC and all other subcontractors.
Ensure the CBOC staff and workplace remain in a constant state of readiness for any announced or unannounced inspections/surveys e.g. Joint Commission, VAMC EOC, CBOC Operations Manager, etc.
Work under direct supervision of a Physician for clinical practice in accordance with state and federal guidelines and rules.
Provide primary and preventive medical care to meet the needs (physical, mental, and emotional) of patients under a limited scope of Current Procedural Terminology (CPT) codes and within his/her skills and training.
Provide medical patient care to the scope and standards of practice established by a nationally recognized credentialing organization representing Registered Nurses.
Function within the scope of practice of the state and state Medical Practice Act.
Emphasize wellness, prevention, and early detection.
Supervise support staff in delivery of care to patients.
Conduct preliminary review of the Patient Aligned Care Team (PACT) metrics.
Compile all fire and safety reports and organizes all safety relevant clinic wide drills.
Ensure compliance with all reporting, HIPAA, privacy, OSAHA, VA and OIG regulations within the clinic
Implements and monitors day to day program operations and modifications.
Monitor patient flow activates, daily patient satisfaction and wait times.
Monitor scheduling and patient access activities.
Manage daily staff performance issues.
Coordinate and lead monthly staff meetings.
Work with STGi Program Manager and STGi Human Resources to provide counselling to staff members.
Maintain universal precautions and infection control practices.
Provide smooth and timely flow of patients in accordance with the VA's access standards and triage protocol.
Perform cardiopulmonary resuscitation (CPR) and assist during respiratory and cardiac arrest procedures.
Set up and operate therapeutic and emergency equipment, including monitor, electrocardiogram (EKG), oxygen, automatic electronic defibrillator (AED) and portable suction.
Assist the CBOC staff to ensure all patient information on access/wait time documentation is complete and accurate.
Assist the CBOC staff to ensure all patient information on electronic encounter documentation is complete and accurate.
Comply with all federal, state, local, Joint Commission, Occupational Safety and Health Administration (OSHA), Veteran Affairs, and Subcontractor safety and operational regulations, directives and standards.
Participate in the ongoing Performance Improvement Program between STGi and the VAMC.
Participate in staff development programs and Performance Excellence and Peer Review Programs.
Perform, under the Primary Care Provider's and STGi Program Manager’s supervision, administrative and clerical duties.
Maintain confidentiality of all information and supporting patients' privacy, rights, and safety.
Manage/coordinate the CBOC's day-to-day activity.
Act as a liaison for the Veterans Affairs Medical Center (VAMC).
Perform other work-related duties as assigned