RMA Warranty Parts Administrator

BLM Group World Wide•Novi, MI

9d•Onsite

About The Position

BE PART OF A MANUFACTURER LIKE NO OTHER. When you work with the world's most innovative companies, you know you're making a difference. Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next fabrication breakthroughs. And the visionaries whose new technologies could transform the way people live and work. They come to BLM GROUP USA for our expertise, deep network and nearly sixty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising BLMers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business. Join us at BLM GROUP USA and be part of bringing our clients' world-changing ideas to life. At BLM, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities BLM GROUP serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization.

Requirements

High School Diploma or similar required
A minimum of two (2) years of experience in customer service
Customer service ability, and able to effectively communicate to customers as needed
Ability to multi-task and work with minimum supervision
Able to communicate effectively both verbally and in writing
Able to follow both verbal and written instructions
Well organized and extremely detail oriented
Familiar with Microsoft Office suite (Word, Excel, Outlook)
Familiar with SAP software
Able to work effectively with minimal supervision
Effective time management skills
Able to effectively work with all levels of team members and all types of customer personalities
A clear driving record containing no more than two (2) minor moving violations in three (3) years and no major violations in the last seven (7) years

Nice To Haves

Previous shipping and receiving- or warehouse-related experience preferred

Responsibilities

Completes all RMA forms from Customers, related to returned parts
Assist all Customers as needed with part returns
Receives all returned parts, identifies disposition, and completes RMA forms
Processes RMA information using BLM GROUP software (SAP + Kardex)
Coordinates internal and external repairs for returned parts
Leads Bi-weekly meetings with the Service department on warranty parts sent to customers, which will need to be returned
Follow up with customers for parts sent under warranty, no less than weekly
Weekly returns status reporting to manager
Inventory variance report discrepancy reconciliation, no less than weekly
Serve as backup to order processing/order picking to cover days off and heavy workload
Other duties as assigned by management