RMA Administrator

T2 Systems • Burnaby, BC

1d

About The Position

The RMA Administrator is responsible for managing the end-to-end Return Merchandise Authorization (RMA) process for PARCS hardware components. This role supports a high volume of inbound requests and ensures accurate, timely processing of hardware returns, repairs, and replacements. Acting as a key link between customers, Product Support, Field Service, and Logistics, the RMA Administrator ensures efficient resolution of hardware issues while maintaining strong system accuracy, documentation, and customer communication.

Requirements

• 1–3 years experience in RMA processing, purchasing, logistics, or hardware support
• Experience with hardware or manufacturing environments
• Strong attention to detail and time management
• Excellent communication skills
• Experience with ERP systems ( Oracle Fusion) and Salesforce
• Intermediate Excel skills
• Experience working with vendors and purchase orders

Responsibilities

• Receive, review, and process RMA requests through Support case notifications (e.g., Salesforce)
• Validate warranty status, purchase history, and eligibility for return in accordance with company policies
• Create and manage RMA records, including issuance of RMA numbers and documentation
• Coordinate shipment of replacement parts and manage return logistics
• Track RMA lifecycle in Support Case systems ensuring accurate updates and closure
• Partner with service teams to inspect, test, and disposition returned hardware
• Maintain detailed documentation including serial numbers and failure outcomes
• Collaborate with internal teams to identify recurring issues
• Monitor RMA queues and ensure SLA adherence

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed