Warranty Administrator

ICM Solutions LLC•Taylorsville, UT

About The Position

ICM Solutions is a leading provider of heavy equipment solutions and aftermarket support for crushing, screening, and materials processing throughout the Mountain West. We are seeking a customer focused Warranty Administrator to manage the end-to-end warranty claim process for ICM’s eight locations in Utah, Nevada, Arizona, California, and Idaho. This role serves as the central point of coordination between customers, technicians, manufacturers (OEMs), the sales team, and ICM’s parts department to ensure accurate, timely, and compliant warranty submissions and reimbursement. The ideal candidate has strong attention to detail, is familiar with OEM warranty structures, and thrives in a fast-paced environment requiring cross-functional communication and process ownership.

Requirements

2+ years of experience in warranty administration, service coordination, or dealership operations (heavy equipment, construction, or industrial preferred)
Understanding of warranty processes, claim lifecycle, and documentation requirements
Excellent attention to detail and organizational skills
Proven ability to manage multiple priorities and deadlines
Strong written and verbal communication skills
Proficiency with ERP/service systems and Microsoft Office (Excel, Outlook)

Nice To Haves

Experience working with heavy equipment OEMs and warranty systems
Familiarity with service/write-up processes, technician labor coding, and parts workflows
Knowledge of mechanical systems or technical service operations
Experience analyzing warranty data and reporting metrics

Responsibilities

Monitor the warranty inbox and prioritize incoming requests
Coordinate warranty claims from start to finish, including submission and follow-up
Communicate with customers, technicians, sales, parts, and manufacturers throughout the claim process
Open and manage service work orders related to warranty repairs
Schedule warranty repairs and ensure timely completion of work
Review service documentation (labor, parts, reports) for accuracy before claim submission
Gather and organize required documentation (invoices, photos, reports, etc.)
Submit claims within required timelines and according to OEM guidelines
Track claim status and maintain accurate records of claims and service history
Work with manufacturers to resolve approved, pending, or denied claims
Partner with the parts team to track warranty parts and returns
Interpret warranty coverage and explain decisions to internal teams and customers