Warranty Administrator

Murgado Automotive Group•Barrington, RI

1d•Onsite

About The Position

The Warranty Administrator will oversee all aspects of warranty processing, from start to finish, ensuring accurate and timely handling of claims. This role involves reviewing and validating warranty claims, coordinating with internal departments, and resolving any issues or discrepancies. The administrator will work closely with service advisors and technicians to verify warranty coverage and ensure timely claim submission. Effective communication with customers, dealers, and manufacturers regarding warranty claims is essential. Additionally, the administrator will collaborate with the warranty team and other stakeholders to streamline processes and improve overall efficiency.

Requirements

Prior experience in warranty processing or administration is required.
Experience with Highline for Mercedes Benz, BMW, and Audi strongly preferred.
Demonstrated technical knowledge of OEM policies and procedures.
Proficiency in using warranty management software and systems.
Strong attention to detail, organizational and time management skills.
Excellent written and verbal communication abilities.
High school diploma or equivalent.

Nice To Haves

Experience with Highline for Mercedes Benz, BMW, and Audi

Responsibilities

Oversee all aspects of warranty processing, from start to finish, ensuring accurate and timely handling of claims.
Review and validate warranty claims for accuracy and completeness, coordinating with internal departments to obtain necessary documentation.
Address and resolve any issues or discrepancies related to warranty claims.
Work closely with service advisors and technicians to verify warranty coverage and ensure timely claim submission.
Communicate effectively with customers, dealers, and manufacturers regarding warranty claims.
Collaborate with the warranty team and other stakeholders to streamline processes and improve overall efficiency.