Risk Operations Specialist

Melio•New York, NY

8d•$80,000 - $90,000•Hybrid

About The Position

The Risk Operations Specialist will handle frontline fraud decisioning to support ongoing business needs, manage escalations related to Risk decisioning through cross-functional collaboration, and complete Zendesk tickets and written communications related to end users, internal escalations, partnerships or live payments according to relevant prioritization. This role will also communicate with customers via phone around account recovery efforts, and contribute to projects, collaborate with team members on specialized efforts, and proactively drive new initiatives.

Requirements

1+ years of experience within risk, customer experience or payment operations, ideally in the fintech space
1+ years experience working with ZenDesk
Available to work between 9AM through 6PM EST, Monday through Friday
Able to come to the office 3x a week for team collaboration
Experience maintaining personal and group KPIs related to capacity and quality
Excellent interpersonal, collaboration and communication skills
Demonstrated ability to proactively problem solve and be a top-notch team player

Nice To Haves

Experience working on a global team

Responsibilities

Handle frontline fraud decisioning to support ongoing business needs
Manage escalations related to Risk decisioning through cross-functional collaboration
Complete Zendesk tickets and written communications related to end users, internal escalations, partnerships or live payments according to relevant prioritization
Communicate with customers via phone around account recovery efforts
Contribute to projects, collaborate with team members on specialized efforts, and proactively drive new initiatives