Risk Operations Specialist
About The Position
Melio's innovative platform has created new and exciting ways to engage US small businesses in the payments ecosystem; and as with any financial innovation, this has also introduced threats and vulnerabilities. The Risk & Compliance Team works to protect Melio's platform and users from fraudulent, abusive and prohibited activity. We work cross functionally, with nearly every function in the company, to ensure we are seeing the correct information to make the right decisions. Our main objectives ensuring our money movement is in line with relevant regulatory obligations and keeping our users safe. Our teams play a critical role in maintaining Melio's reputation, financial stability, and operational continuity. Melio builds business-to-business (B2B) payment tools so small business owners can spend less time in the back office and more time on their craft. As the fastest-growing B2B payment platform in the US, Melio is working hard to find new and better ways to help small businesses succeed in the ways that work best for them.
Requirements
- 1+ years of experience within risk, customer experience or payment operations, ideally in the fintech space
- 1+ years experience working with ZenDesk
- Available to work between 9AM through 6PM EST, Monday through Friday
- Able to come to the office 3x a week for team collaboration
- Experience maintaining personal and group KPIs related to capacity and quality
- Excellent interpersonal, collaboration and communication skills
- Demonstrated ability to proactively problem solve and be a top-notch team player
Nice To Haves
- Experience working on a global team
Responsibilities
- Handle frontline fraud decisioning to support ongoing business needs
- Manage escalations related to Risk decisioning through cross-functional collaboration
- Complete Zendesk tickets and written communications related to end users, internal escalations, partnerships or live payments according to relevant prioritization
- Communicate with customers via phone around account recovery efforts
- Contribute to projects, collaborate with team members on specialized efforts, and proactively drive new initiatives
Benefits
- Competitive compensation packages
- Medical, dental, vision
- 100% coverage
- FSA and HSA
- 401K matching and stock options
- Wellness programs
- Competitive vacation time
- Sick days
- Holidays
- Parental leave
- Wedding days
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
