Risk Operations Specialist

Melio • Denver, CO

8d • $75,000 - $85,000 • Remote

About The Position

The Risk Operations Specialist will handle frontline fraud decisioning to support ongoing business needs, manage escalations related to Risk decisioning through cross-functional collaboration, and complete Zendesk tickets and written communications related to end users, internal escalations, partnerships or live payments according to relevant prioritization. This role will also communicate with customers via phone around account recovery efforts and contribute to projects, collaborate with team members on squad tasks, and proactively drive new initiatives.

Requirements

• 1+ years of experience within risk, customer experience or payment operations, ideally in the fintech space
• 1+ years experience working with ZenDesk
• Available to work between 10AM through 7PM MST, Monday through Friday
• Experience maintaining personal and group KPIs related to capacity and quality
• Excellent interpersonal, collaboration and communication skills
• Demonstrated ability to proactively problem solve and be a top-notch team player

Nice To Haves

• Experience working on a global team

Responsibilities

• Handle frontline fraud decisioning to support ongoing business needs
• Manage escalations related to Risk decisioning through cross-functional collaboration
• Complete Zendesk tickets and written communications related to end users, internal escalations, partnerships or live payments according to relevant prioritization
• Communicate with customers via phone around account recovery efforts
• Contribute to projects, collaborate with team members on squad tasks, and proactively drive new initiatives

Benefits

• Medical, dental, vision
• FSA and HSA
• 401K matching
• Stock options
• Competitive vacation time
• Sick days
• Holidays
• Parental leave
• Wedding days

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed