Risk & Compliance Specialist (Remote)

Proof

2d•$53,000 - $55,000•Remote

About The Position

Proof is hiring a Risk & Compliance Specialist to review cases, gather evidence, take enforcement action, and maintain accurate compliance records. The role also communicates with Proof users and supports teams across the company. The specialist follows documented procedures to resolve standard cases independently, thoroughly documents work, and escalates unusual, unclear, or high-stakes situations. Success involves resolving risks quickly, producing accurate and well-documented cases, and applying compliance rules consistently at high volume. The position supports investigations and risk monitoring, identity-document processing and maintenance, compliance communications with contractors, Help Center content, performance tracking, cross-functional collaboration, account setup, and marketplace projects. It is a full-time, salaried, remote position.

Requirements

2–3 years of experience in risk and compliance, trust and safety, operations, or contractor management.
Ability to conduct structured case reviews, including triage, evidence gathering, clear documentation, and sound enforcement judgment while following established frameworks and playbooks.
Familiarity with compliance documentation, credentialing, and eligibility workflows, and ability to apply rules consistently across varied cases.
Comfort with data and business intelligence tools; experience tracking and owning personal performance metrics.
Strong organizational and time-management skills, including the ability to manage a high volume of multiple case types while maintaining thoroughness and quality.
Excellent written and verbal communication skills, including drafting clear, professional user-facing communications and handling escalation calls.
Collaborative and proactive mindset, with an interest in platform integrity, compliance, and operational excellence.

Nice To Haves

Experience in a two-sided marketplace or technology platform.
SQL proficiency.
Experience communicating with independent contractors.

Responsibilities

Review incoming cases, prioritize them, and take action based on case type and available evidence.
Gather and document evidence; contact users by phone, text, or email to obtain context and discuss irregularities or recurring patterns.
Handle standard cases independently using documented procedures and escalate unusual, unclear, or high-stakes situations.
Follow up on open cases for accounts under review and regularly record new findings.
Execute compliance actions, assess coverage impact, and alert cross-functional stakeholders as needed.
Handle calls disputing investigation outcomes and clearly and professionally communicate resolution actions.
Monitor and action daily alerts and signals indicating anomalies.
Identify patterns in cases and server behavior and escalate larger or recurring trends.
Process identity-document submissions for new applicants and renewals, ensuring documentation is complete and meets eligibility requirements.
Maintain compliance documents weekly, action expired documents, and send compliance outreach communications.
Support ad hoc internal requests and compliance-related projects.
Handle inbound account update communications and outbound compliance outreach with contractors.
Create and maintain external-facing Help Center articles that accurately reflect current processes and requirements.
Track personal performance metrics.
Collaborate within the Marketplace Supply organization, participate in Product meetings, and submit feature requests as needed.
Contribute observations and suggestions to team process-improvement efforts that support consistency and scalability.
Assist with account setup, compliance-document collection, and activation processing.
Provide ad hoc support and contribute to marketplace projects.