Risk & Compliance Specialist (Southfield, MI)

Proof•Southfield, MI

2d•Onsite

About The Position

Proof is a high-growth legal technology startup founded in 2017 that provides a legal services platform to law firms and property management companies. The Risk & Compliance Specialist reviews cases, gathers evidence, takes enforcement action, maintains accurate compliance records, communicates with users, and supports other company teams. The role follows documented procedures to resolve standard cases independently, thoroughly documents work, and escalates unusual, unclear, or high-stakes situations. Success involves resolving risks quickly, producing accurate and well-documented cases, and applying compliance rules consistently at high volume. The position also monitors risk signals, processes applicant identity documents and renewals, supports compliance document maintenance and outreach, communicates with contractors, contributes to Help Center content, tracks personal performance metrics, and collaborates on process improvement and marketplace projects. This is a full-time, onsite, salaried position in Southfield, Michigan.

Requirements

2–3 years of experience in risk and compliance, trust and safety, operations, or contractor management.
Ability to conduct structured case reviews, including triage, evidence gathering, clear documentation, and sound enforcement judgment while following established frameworks and playbooks.
Familiarity with compliance documentation, credentialing, and eligibility workflows, and ability to apply rules consistently across varied cases.
Comfort with data and business intelligence tools.
Experience tracking and owning personal performance metrics.
Strong organizational and time management skills, including the ability to manage a high volume of cases across multiple case types while maintaining thoroughness and quality.
Excellent written and verbal communication skills, including drafting clear, professional user-facing communications and handling server escalation calls.
Collaborative and proactive mindset, with interest in platform integrity, compliance, and operational excellence.

Nice To Haves

Experience in a two-sided marketplace or technology platform.
SQL proficiency.
Experience communicating with independent contractors.

Responsibilities

Review incoming cases, prioritize them, and take action based on case type and evidence.
Gather and document evidence; call, text, or email to obtain context and discuss irregularities or recurring patterns.
Handle standard cases independently according to documented procedures and escalate unusual, unclear, or high-stakes situations.
Follow up on open cases and regularly record new findings for accounts under review.
Execute compliance actions, assess coverage impact, and alert cross-functional stakeholders as needed.
Handle escalation calls disputing investigation outcomes and communicate resolution actions clearly and professionally.
Monitor and action daily alerts and signals indicating anomalies.
Identify patterns in cases and server behavior and escalate larger or recurring trends.
Process identity document submissions for new applicants and document renewals, ensuring documentation is complete and meets eligibility requirements.
Support weekly compliance document maintenance by actioning expired documents and sending compliance outreach communications.
Support ad hoc internal requests and compliance-related projects.
Handle inbound account update communications and outbound compliance outreach with contractors.
Contribute to creating and maintaining external-facing Help Center articles that accurately reflect current processes and requirements.
Track personal performance metrics.
Collaborate within the Marketplace Supply organization, participate in Product meetings, and submit feature requests as needed.
Contribute observations and suggestions to team process improvement efforts that support consistency and scalability.
Assist with account setup, compliance document collection, and activation processing.
Provide ad hoc support and contribute to marketplace projects as needed.