Risk & Compliance Specialist (Southfield, MI)

Proof•Southfield, MI

2d•$53,000 - $55,000•Onsite

About The Position

As a Risk & Compliance Specialist, you’ll review cases, gather evidence, take enforcement action, and keep compliance records accurate. You’ll communicate with Proof’s users and support other teams across the company. You’ll follow documented procedures to handle standard cases independently, document your work thoroughly, and escalate unusual or high-stakes situations. Success means resolving risks quickly, producing accurate, well-documented cases, and applying compliance rules consistently, even at high volume. Proof is a high-growth legal technology startup founded in 2017. Its legal services platform is used by law firms and property management companies to access legal and document delivery services. Proof welcomes individuals from all backgrounds who are interested in improving access to legal services and contributing a curious, passionate, and collaborative spirit.

Requirements

2–3 years of experience in risk and compliance, trust and safety, operations, or contractor management; experience in a two-sided marketplace or technology platform is preferred.
Demonstrated ability to conduct structured case reviews, including triage, evidence gathering, clear documentation, and sound enforcement judgment while following established frameworks and playbooks.
Familiarity with compliance documentation, credentialing, and eligibility workflows, and ability to apply rules consistently across varied cases.
Comfort with data and business intelligence tools and experience tracking and owning personal performance metrics.
Strong organizational and time management skills, including the ability to manage a high volume of multiple case types while maintaining thoroughness and quality.
Excellent written and verbal communication skills, including drafting clear, professional user-facing communications and handling server escalation calls.
Collaborative, proactive mindset and genuine interest in platform integrity, compliance, and operational excellence.

Nice To Haves

Experience in a two-sided marketplace or technology platform.
SQL proficiency.
Experience communicating with independent contractors.

Responsibilities

Review incoming cases, prioritize them, and take action based on case type and evidence.
Gather and document evidence; contact relevant parties by phone, text, or email to gather context and discuss irregularities or recurring patterns.
Handle standard cases independently according to documented procedures and escalate unusual, unclear, or high-stakes situations.
Monitor accounts under review, follow up on open cases, and record new findings regularly.
Execute compliance actions, assess coverage impact, and alert cross-functional stakeholders as needed.
Handle calls disputing investigation outcomes and communicate resolution actions clearly and professionally.
Monitor and action daily alerts and signals indicating anomalies.
Identify patterns in cases and server behavior and escalate larger or recurring trends.
Process identity document submissions for new applicants and renewals, ensuring documentation is complete and meets eligibility requirements.
Maintain compliance documents weekly by actioning expired documents and sending compliance outreach communications.
Support ad hoc internal requests and compliance-related projects.
Handle inbound account update communications and outbound compliance outreach with contractors.
Contribute to creating and maintaining external-facing Help Center articles that accurately reflect current processes and requirements.
Track personal performance metrics.
Collaborate across the Marketplace Supply organization, participate in Product meetings, and submit feature requests as needed.
Contribute to process improvement efforts and suggest ways to support consistency and scalability.
Assist with account setup, compliance document collection, and activation processing.
Provide ad hoc support and contribute to marketplace projects.