Risk & Compliance Specialist

Fogelman • Memphis, TN

7d

About The Position

The Risk & Compliance Specialist protects company assets and mitigates organizational risk across claims administration, regulatory compliance, crisis management, contract review, and operations support. The role supports Investment Management, Property Services, and Corporate functions and coordinates with brokers, consultants, internal stakeholders, joint venture partners, lenders, and outside counsel.

The position reviews and administers contracts, manages claims and disputes through resolution, supports crisis response and communications, develops and revises policies, coordinates regulatory compliance, and supports ancillary programs such as applicant screening and renters insurance. The role operates in a professional office environment during standard business hours, with flexibility for claims events, crises, or other priorities. On-call availability may be required for emergency response.

Requirements

• Bachelor's degree in Business, Finance, Risk Management, Insurance, or a related field.
• 3–5 years of experience in claims or risk management, or corporate legal/compliance.
• Excellent written and verbal communication skills.
• Strong understanding of claims management.
• Excellent contract review and negotiation skills.
• Working knowledge of the Fair Housing Act, landlord-tenant law, and real estate regulations.
• Experience with crisis management and incident response protocols.
• Strong analytical skills.
• Exceptional organizational skills and meticulous attention to detail.
• Advanced proficiency in Microsoft Office Suite, particularly Excel.
• Ability to collaborate effectively with diverse stakeholders, including internal teams, clients, brokers, attorneys, lenders, and joint venture partners.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Sound judgment and discretion when handling sensitive or confidential matters.

Nice To Haves

• Experience in the real estate or property management industry is strongly preferred.
• Paralegal certification or a legal background is a plus.

Responsibilities

• Review purchasing, marketing, software, cable/bulk, security, and miscellaneous contracts, as well as fee client requests.
• Draft lease addenda, assist with lease issue resolution, and monitor client compliance with property management agreement obligations.
• Evaluate and submit liability claims; coordinate with adjusters and attorneys; and manage claims through resolution.
• Review information from property sites, develop action plans, consult on preventing issues from escalating, and assist with communications to residents, attorneys, and other parties.
• Coordinate with outside counsel; recommend resolutions, denials, or settlements; and draft releases.
• Review FHA reasonable accommodation and modification requests and consult on landlord-tenant issues.
• Work with stakeholders to stabilize crisis situations and communicate media plans to site and regional staff.
• Prepare media releases and responses in collaboration with Marketing, monitor media coverage, and prepare resident notices as needed.
• Respond to social media and resident communications, assist site teams with law enforcement interactions, and support responses to major incidents such as weather events, cyber breaches, and on-site emergencies.
• Draft policies in response to new or changed laws, clarifications, or defensive needs, and review and revise policies as needed.
• Handle regulatory matters independently or with outside counsel; manage Fair Housing complaints and related insurance filings; and coordinate regulatory compliance matters.
• Support broker licensing compliance across states.
• Review secondary applicant screening decisions, consult on applicant screening processes and risk, and support renters insurance and damage waiver programs.
• Manage complex renters insurance claims and approve third-party releases.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level