Risk & Compliance Specialist

Fogelman • Memphis, TN

6d

About The Position

The Risk & Compliance Specialist protects company assets and mitigates organizational risk across claims administration, regulatory compliance, crisis management, contract review, and operations support. The role serves as a resource for Investment Management, Property Services, and Corporate functions, coordinating with brokers, consultants, internal stakeholders, joint-venture partners, lenders, and outside counsel.

The specialist reviews and administers contracts; manages claims, disputes, and regulatory matters; supports crisis response and communications; develops and updates policies; and advises on applicant screening and ancillary programs. The position is based in a professional office environment with standard business hours, flexibility for priority events, and possible on-call availability for emergencies.

Requirements

• Bachelor's degree in Business, Finance, Risk Management, Insurance, or a related field.
• 3–5 years of experience in claims or risk management, or corporate legal/compliance.
• Excellent written and verbal communication skills.
• Strong understanding of claims management.
• Excellent contract review and negotiation skills.
• Working knowledge of the Fair Housing Act, landlord-tenant law, and real estate regulations.
• Experience with crisis management and incident response protocols.
• Strong analytical skills and exceptional organizational skills with meticulous attention to detail.
• Advanced proficiency in Microsoft Office Suite, particularly Excel.
• Ability to collaborate effectively with diverse stakeholders, including internal teams, clients, brokers, attorneys, lenders, and joint-venture partners.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Sound judgment and discretion when handling sensitive or confidential matters.

Nice To Haves

• Experience in the real estate or property management industry is strongly preferred.
• Paralegal certification or a legal background is a plus.

Responsibilities

• Review purchasing, marketing, software, cable/bulk, security, and miscellaneous contracts, as well as fee client requests.
• Draft lease addenda, assist with lease issue resolution, and monitor client compliance with property management agreement obligations.
• Evaluate and submit liability claims; coordinate with adjusters and attorneys; manage claims through resolution; and review information from sites to develop action plans.
• Consult on preventing issues from escalating and on landlord-tenant issues; assist with communications to residents, attorneys, and other parties; coordinate with outside counsel; recommend resolutions, denials, or settlements; draft releases; and review Fair Housing reasonable accommodation and modification requests.
• Work with stakeholders to stabilize crisis situations; coordinate media plans with site and regional staff and Marketing; prepare media releases, responses, and resident notices; monitor media coverage; and respond to social media and resident communications.
• Assist site teams with law enforcement interactions and support responses to major incidents, including weather events, cyber breaches, and on-site emergencies.
• Draft policies for new or changed laws, clarifications, or defensive purposes, and review and revise policies as needed.
• Handle regulatory matters independently or with outside counsel; manage Fair Housing complaints and related insurance filings; coordinate regulatory compliance matters; and support broker licensing compliance across states.
• Review secondary applicant screening decisions and consult on screening processes and risk.
• Support renters insurance and damage waiver programs; manage complex renters insurance claims and approve third-party releases.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level