Story Land - Ride Supervisor (International)

Splish Splash Water Park•Bartlett, NH

1d•Onsite

About The Position

The Rides Supervisor will assist in the supervision of the rides host working throughout the amusement park. This position directly supports the Rides Manager with efficient operation of the department which provides a positive guest experience. This position’s duties include -- but are not limited to -- assisting with the management of the department, supervising, monitoring, and attending to park rides, including boarding, securing passengers, operating rides, and ensuring passengers exit safely. This position will also conduct daily audits to ensure sure the park’s safety and operating policies are being properly followed.

Requirements

Must be at least 18 years of age to comply with New Hampshire Child Labor Laws
Ability to work flexible schedule, including evenings, weekends, and holidays
Ability to comply with all uniform policies
Must possess safety-oriented mindset and understand the importance of complying with all Federal, State, and local regulations regarding ride operation
Must demonstrate a willingness to learn and ability to follow instructions
Must be guest-focused and also work well with other hosts and supervisors
Ability to stand, walk, stoop, twist, kneel, bend, or squat for long periods of time
Ability to reach above shoulders throughout the workday
Ability to remain on feet for majority of the workday
Ability to climb or descend stairs for some coasters, rides, and attractions
Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more
Ability to see details of objects that are more than a few feet away
Ability to read, write, and speak fluent English
Successful completion of the International Ride Operator Certification (iROC) course is required for this position.

Nice To Haves

1+ years of previous supervisory experience desired
1+ season of work experience in the Rides Department is required.
Previous ride operation experience from other Amusement/Theme Park employers will also be considered.
Spanish or other bilingual language skills are a plus.

Responsibilities

Supervise the daily operations of the Rides team and any other assigned departments
Lead by example, attitude, and as a representation of Story Land’s core values
Act as an approachable mentor and coach to all assigned hosts
Become knowledgeable of performing the essential duties of all rides positions and backfill these positions when needed
Participate in all aspects of supervision of assigned hosts, including hiring, orientation, training, performance coaching, and discipline.
Ensure that all required meal and other breaks are being given in accordance with New Hampshire law
Assist with team scheduling and timekeeping activities
Maintains a vast knowledge of a group of rides in a designated zone of the park and be able to step in at an attraction when necessary
Ensures that attractions open and close at the proper times established by the operational needs of the day
Provides direct support to other rides hosts by making rounds throughout the park to check on their needs
Manages guest feedback and escalates complaints or issues to the proper authorities, when appropriate
Provides coverage so that hosts may take bathroom breaks
Enforces Park policies, ride restrictions and ride recommendations
Ensures safe operation of the ride by always adhering to standard operating procedures and established trainings
Maintains a sense of calmness and professionalism during tense, escalated or emergency situations
Reports ride related issues and failures to management promptly
Maintains constant vigilance to proactively identify potential hazards and informs park leadership of any concerns
Promptly notifies the security team or the park operator of host and guest injuries or emergencies
All other duties assigned by leadership