Story Land - Food & Beverage Supervisor (International)

Splish Splash Water Park•Bartlett, NH

1d•Onsite

About The Position

The Food & Beverage (F&B) Supervisor is responsible for managing operations of one or more F&B locations throughout Story Land. The day-to-day responsibilities of this role include overseeing assigned F&B hosts, food safety and sanitation, guest service, food preparation, monitoring financial transactions, and quality controls. This position also participates in the recruitment, scheduling, timekeeping, reporting and training activities for the F&B department, to ensure a smooth and safe daily operation.

Requirements

No education requirements for this position
1+ years of previous work experience in food service, quick service, or restaurant setting
Must be at least 18 years of age to comply with New Hampshire Child Labor Laws
Ability to work flexible schedule, including evenings, weekends, and holidays
Must have reliable transportation to and from your scheduled shift
Ability to comply with all uniform policies
Must possess safety-oriented mindset and understand the importance of complying with all state, and local food preparation and serving regulations
Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
Must be able to speak with guests directly when other F&B leadership is not present
Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
Must possess strong written and verbal communication skills
Must possess strong attention to detail and problem-solving abilities
Ability to stand, walk, and remain on feet for majority of the workday
Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
Ability to withstand heat and humidity from the food preparation equipment
Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more

Nice To Haves

1+ previous supervisory experience a plus, preferably in a food or restaurant setting
Previous amusement park, theme park, or waterpark experience a plus
Must become Food Handler Safety Certified (ServSafe or similar) or become so within 90 days of hire, when required by state and local guidelines.
Spanish or other bilingual language skills are a plus.
Previous experience with Point of Sale (POS) technology and PCI compliance a plus

Responsibilities

Supervise the daily operations of the F&B team and any other assigned departments
Lead by example, attitude, and as a representation of Story Land's core values
Act as an approachable mentor and coach to all assigned hosts
Become knowledgeable of performing the essential duties of all assigned F&B positions and backfill these positions when needed
Participate in all aspects of supervision of assigned hosts, including hiring, orientation, training, performance coaching, and discipline.
Ensure that all required meal and other breaks are being given in accordance with New Hampshire law
Assist with team scheduling and timekeeping activities
Welcome all guests with a smile and positive attitude!
Performs opening and closing procedures of assigned unit(s) including food preparation and cleanup.
Practices, teaches and enforces proper food safety guidelines adhering to company policy and state/local Health Department requirements.
Maintains all alcohol safety practices when applicable.
Maintains compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests.
Handles and resolves escalated guest concerns and criticisms with a positive attitude to deescalate.
Oversees quality controls and production of food items.
Manages inventory, focusing on portion and waste controls.
Interfaces with warehouse on product and supply needs.
Interfaces with maintenance on all equipment or physical plant needs.
All other duties assigned by leadership.