Rheumatology MA

Yale New Haven Health•New Haven, CT

11d

About The Position

The Rheumatology MA assists physicians and other providers with patient care, rooming patients, and completing clerical, environmental, and organizational tasks. The role includes appointment scheduling and chart management, providing patients with information and resources to help them use the practice’s services, and conveying a positive image of the practice. Employees are expected to understand and support the YNHHS Vision and Mission and demonstrate its values of integrity, patient-centered care, respect, accountability, and compassion.

Requirements

High school diploma or equivalent.
Meet one of the following: graduate of an accredited medical assistant certificate program or phlebotomy program; certification as a CNA, EMT, or paramedic; or, for employees joining through a merger or acquisition, an appropriate combination of education, relevant experience, and current competencies.
At least one year of experience as an MA, CNA, EMT, ambulatory care associate, PCA/PCT, paramedic, or phlebotomist; new graduates of an accredited medical assistant certificate program with less than one year of experience will be considered.
Ability to follow directions effectively and consistently.
Mature, compassionate, caring attitude and sensitivity to the diverse needs of patients.
Flexibility, cooperation, and ability to adapt to changing role demands.
Ability to use appropriate communication techniques to meet job requirements and foster positive interactions.

Nice To Haves

CCMA, CMA, AAMA, or RMA certification/registration; certification or registration may be accepted instead of graduation from an accredited MA school.
Basic Life Support (BLS) certification.

Responsibilities

Identify self to patients and families, explain care-team roles, accompany patients to exam or procedure rooms, and prepare them for visits.
Obtain and document applicable vital signs, measurements, EKGs, specimens, phlebotomy, INR, pulse oximetry, and spirometry; document patient histories, problem lists, and medications in EPIC.
Perform screenings according to provider guidelines and assist providers with procedures.
Obtain pre-authorizations when needed; convey care instructions and provide resource materials and referrals as directed by providers.
Maintain patient records, routinely monitor the EPIC in-basket, and promptly answer and return calls with pertinent information.
Send and receive medical records, abstract new-patient records into EPIC, obtain requested laboratory, radiology, hospital, and referral information, and complete forms and requisitions.
Cross-train for front-desk duties, including greeting patients and visitors, answering calls, scheduling appointments, and maintaining or scanning medical records.
Set up instruments and equipment according to department protocol and follow infection-control principles.
Clean exam and procedure rooms, instruments, and equipment between visits; clean and document sterilizer maintenance when applicable.
Order, sort, and store supplies according to department policy.
Protect patient autonomy, confidentiality, and dignity; support timely and accurate provider billing and maintain knowledge of applicable practice policies, HIPAA, coding, OSHA, and CLIA requirements.
Respond promptly to urgent and non-urgent patient issues and promptly share patient- or staff-related problems with the supervisor.
Work with the Care Coordinator on Patient Centered Medical Home initiatives and participate actively in staff meetings.
Collaborate on health-promotion and disease-prevention programs, quality-improvement and evaluation activities, and ongoing educational opportunities.
Advocate for vulnerable individuals and populations and interact professionally and effectively with people of diverse backgrounds and abilities.
Coordinate collection of patient and family feedback and participate in interventions addressing their expressed needs.
Assist with or perform chaperone duties for medical procedures as needed.
Perform other duties as required.