Review Services Tech Lead (Accommodations/ADA)

Aflac, Incorporated • Columbus, GA

22h • $90,000 - $110,000 • Remote

About The Position

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Requirements

• Master's Degree In rehab counseling, behavioral health or related field, e.g. MSW, MA or MS in counseling.
• Certification - Active and unrestricted Licensure/certification in one or more of the following: Professional registered Nurse, certified rehabilitation counselor (CRC) ADA/HR Certification, Licensed Clinical Social Worker ( LCSW) Licensed Mental Health Counselor ( LMHC), Licensed Professional Counselor
• Must agree to complete certification(s), as outlined and required by current departmental policy, within 12 months of hire.
• 4 or more years of professional job-related experience.
• 4 years vocational, accommodations and/or ADA experience/knowledge.
• 4 years of disability and/or absence relevant industry experience.
• Or an equivalent combination of education and experience
• Ability to influence and champion change.
• Excellent critical thinking and decision -making skills.
• Excellent communication skills (verbal, written & presentation).
• Strong knowledge of best practices and effective case management skills.
• Strong organizational and time management skills.

Responsibilities

• Tracks trends and shares areas of improvement and service opportunities; monitors key performance indicators (KPIs) and metrics to assess the effectiveness and efficiency of operations; conducts audits to ensure overall quality and compliance with process expectations.
• Acts as a liaison and point of contact as needed for Sales, Account Executives, Product and implementation team(s) as the subject matter expert. Applies expert knowledge of operational principles, practices and procedures, and operates as the subject matter expert, with substantial latitude for independent action or decision making regarding the day-to-day services provided by operational functions of the team.
• Leads or facilitates team-based improvement project; resolves issues that develop from day-to-day operations; communicates customer needs, inquiries and deficiencies to leadership, and makes recommendations to improve services.
• Works with cross-functional teams and collaborates with various teams to achieve common goals.
• Leads and participate in quality improvement initiatives to enhance outcomes and customer satisfaction.
• Takes an active role in team refresher training and development of internal staff; provides leadership and mentorship to Expert Resources teams, fostering a culture of teamwork and continuous learning.
• Stays informed about industry trends, emerging technologies, and best practices in product and service delivery.
• Provides primary coverage for leadership as needed; completes special projects, strategy and or ad hoc assignments as requested, this includes identifying and managing credentialing service vendors and reference tools.
• Assist leadership with day-to-day operations of the team; may assign and initiate case workload; provides technical guidance on more complex issues, identifies training needs as required and assists customer escalation resolutions.
• Performs other duties as needed including caseload assistance.

Benefits

• medical
• dental
• vision coverage
• prescription drug coverage
• health care flexible spending
• dependent care flexible spending
• Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
• 401(k) plans
• annual bonuses
• opportunity to purchase company stock
• 11 paid holidays
• up to 20 days PTO to be used for any reason
• state-mandated sick leave
• other leaves of absence

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level